[TIDAL Music] Not getting the full song

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Kenneth Harden
10 months ago In TIDAL Music
Not getting the full song

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Frank Taylor

Frank automates deployment pipelines and loves tinkering with container orchestr...

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10 months ago

Hi! I understand you're experiencing an issue where TIDAL app is not playing the full song, is that right? To help you better, could you tell me if the songs stop abruptly after a certain number of seconds, or do they just not play from start to finish for some other reason? Also, are you using Wi-Fi or mobile data? Any other details you notice will help me assist you more effectively.

Meanwhile, here are some initial troubleshooting steps tailored for your Android 10 with WebKit environment that usually resolve partial playback issues:

1. Force Close and Restart TIDAL App:
Completely close the app from recent apps or app settings, then reopen it. This clears minor glitches.

2. Clear TIDAL App Cache:
Go to Settings > Apps > TIDAL > Storage > Clear Cache. This removes temporary files that might be causing playback interruptions.

3. Check Internet Connection:
Ensure you have a stable internet connection. If you are on Wi-Fi, try reconnecting or switch to mobile data to test if the problem persists.

4. Update the TIDAL App:
Make sure your TIDAL app is updated to the latest version available in your app store, as updates fix known bugs.

5. Log Out and Log Back In:
Sometimes, session issues cause playback problems. Logging out and logging back in refreshes your authentication.

6. Check for Device Storage:
Ensure your device has enough available storage; low storage can sometimes disrupt app functionality.

Could you please try these and let me know if the songs still do not play fully? If you’ve already tried some of these, please tell me which ones so I don’t repeat them and can provide more advanced suggestions.

Looking forward to your reply!

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