[Grok­] Crashing when files attached.

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Sreejith Pananchickal Sajeev
10 months ago In Grok­
Crashing when files attached.

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Charlotte Green

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10 months ago

Hi there! I see you’re experiencing crashes in the Grok app when you try to attach files. That sounds inconvenient. To help you best, could you tell me a bit more about what happens exactly when you attach files? For instance:

- Does the app crash immediately after selecting a file, or after uploading?
- Are there specific file types or sizes you are trying to attach?
- Have you noticed if the crashes happen with all files or just certain ones?

This info will help me guide you more precisely. Meanwhile, I’ll outline some general steps that often help with similar issues:

1. Check File Type and Size: Sometimes apps have limits on which file types and sizes can be attached. For example, Grok’s web version currently does not support uploading .ts files, which can cause errors10. Try attaching a common file type like .jpg or .pdf within a reasonable size.

2. Restart and Clear App Cache: Closing the app fully and restarting can clear temporary glitches. If possible, clear cache or app data to remove corrupted temporary files.

3. Update the App: Ensure your Grok app is updated to the latest version, as updates often fix bugs including crashes related to file attachments.

4. Regenerate Previous Responses: There is a known case where regenerating the response before the one causing the error restored function1.

5. Try Smaller or Different Files: If possible, test attaching smaller files or different formats to see if the problem is with the specific attachment.

Since you’re on Windows 10 using WebKit, also check your browser or app environment:

6. Browser Compatibility: If you are using the web app, try switching browsers (e.g., try Chrome or Edge) to see if the issue persists.

If after these you are still having the issue, please let me know your file types and any error messages you get, and we can dig deeper or explore more advanced options. How does that sound?

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