Hi! I see that the Grok app is freezing constantly when you try to play videos on your iPhone running iOS 18.6.2. Let’s try to get this sorted out for you.

To start, can you tell me if this freezing happens with all videos or just specific ones? Also, have you noticed if the app freezes immediately when you start playing a video or after a while? Knowing this will help me guide you better.

Meanwhile, here are some basic steps we can try:

1. Restart the iPhone: A quick restart can sometimes clear temporary glitches that cause apps to freeze.

2. Update the Grok App: Make sure you have the latest version of the Grok app from the App Store, as updates often fix bugs related to video playback.

3. Clear Background Apps: Close other apps running in the background to free up memory that the Grok app might need.

4. Check Internet Connection: Since videos usually stream, ensure you have a stable internet connection (Wi-Fi or cellular). If on Wi-Fi, try switching to cellular or vice versa to test.

5. App Settings Check: Within the Grok app’s settings, if there is an option related to video generation or automatic video loading like "automatically generate videos from images," try turning that off, as some users reported this causing freezes10.

If these don’t help, could you please let me know if you’ve already tried any of these? That way, I can suggest more advanced troubleshooting steps, such as reinstalling the app or checking for iOS updates.

Looking forward to your reply!