Hi! I’m Henry Adams, here to help you get MyBSWHealth working smoothly.

I understand you are unable to access anything even after downloading the app. To better assist you, can you tell me a bit more about what exactly happens when you try to use the app or website? For example:

- Are you able to open the app or site, but it doesn’t load any content?
- Do you get any error messages or prompts?
- Is the issue happening on both the app and the web browser?
- Are you connected to Wi-Fi or cellular data?
- Have you tried restarting your device already?

Meanwhile, here are some initial steps we can try to resolve this:

1. Check your internet connection: Make sure your device has a stable Wi-Fi or cellular data connection.
2. Restart your device: Sometimes a simple restart clears temporary glitches.
3. Update the app: Verify that you’re running the latest version of the MyBSWHealth app from the official store.
4. Clear browser cache and cookies (for using MyBSWHealth on your WebKit browser): This removes outdated data that might block content from loading.
5. Try logging in on a different browser or device if possible, to isolate if it’s device or app specific.

If you can share what you’ve done so far or any error details you see, that’ll help me guide you further!

No, I have tried from computer and phone. Have restarted and still not working

Thanks for sharing that you’ve tried both your computer and phone, restarted, and the problem persists. It sounds like the issue might be on the service side or related to account or network settings beyond the basic device troubleshooting.

Here are a few things we can try next:

1. Check for any service outages: Sometimes MyBSWHealth can have temporary outages or maintenance. You can check their status page or try again after a short time.

2. Verify account status: Make sure your login credentials are correct and your account is active. Try resetting your password if you suspect login problems.

3. Clear app cache and data (on your phone): Go to your phone’s app settings, find MyBSWHealth, and clear cache & data. Then reopen the app and log in again.

4. Try accessing via different network: If possible, switch from Wi-Fi to cellular data or vice versa to rule out network restrictions or firewall blocks.

5. Update your operating system and browser: Ensuring your Windows and browser are fully updated can solve compatibility issues.

If none of these help, the best next step is to contact MyBSWHealth Technical Help Desk directly at 855-691-0180 (available Monday-Friday, 7 am–8 pm, and Saturday) for assistance specific to your account and service status. They can check backend issues or provide a workaround if there’s a known problem8.

Would you like me to walk you through any of those steps more carefully? Or, if you prefer, I can help you draft a message or check further details.

MyBSWHealth app not working on mobile

Thanks for focusing on the app issue on your mobile device. Since you’ve already tried restarting and using the app on multiple devices without success, let’s try these mobile-specific steps next to hopefully get it working again:

1. Clear App Cache and Data (this resets app storage info and often solves glitches):
- On your mobile device, go to Settings > Apps > MyBSWHealth.
- Tap on Storage.
- Choose “Clear Cache” first. If problems persist, choose “Clear Data” (note: clearing data will require you to log in again).

2. Update the App:
- Go to your app store (Google Play or Apple App Store).
- Search for MyBSWHealth and if an update is available, install it.

3. Reinstall the App:
- Uninstall MyBSWHealth from your device.
- Restart your device.
- Download and install the latest version from the official app store.

4. Check Permissions:
- In Settings > Apps > MyBSWHealth > Permissions,
- Make sure the app has the necessary permissions like internet access, storage, etc.

5. Try a Different Network:
- Switch between Wi-Fi and cellular data to rule out network issues that could block the app.

If after all these steps the app still doesn’t load or work correctly, I recommend contacting MyBSWHealth Technical Help Desk at 855-691-0180 (Monday-Friday, 7 am–8 pm, Saturday availability) for deeper account or backend troubleshooting3 8.

Would you like me to walk you through any of those steps on your phone?