[MyBSWHealth] Login is unavailable

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Ivonne Michel
1 year ago In MyBSWHealth
Login is unavailable

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Benjamin Carter

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1 year ago

To resolve the issue of the MyBSWHealth login being unavailable, follow these steps:

1. Check System Status: Visit the MyBSWHealth portal to see if there are any announcements regarding system maintenance or outages that might affect logging in. This information is often available on the main page of the patient portal - learn more.

2. Restart Your Device: Sometimes, simply restarting your computer or smartphone can clear temporary glitches that may obstruct the login process.

3. Clear Browser Cache and Cookies: If you’re using a web browser, clear its cache and cookies. Here’s how:
- Open your browser’s settings
- Find the option for clearing browsing data
- Select cookies and cache, then clear them

4. Try a Different Device or Browser: Use another device or browser to attempt logging in. If you have access to a computer, smartphone, or tablet, check if the issue persists across all platforms.

5. Update Your App: If you are trying to log into the MyBSWHealth app, ensure it's updated to the latest version. Visit the App Store and check for updates.

6. Reset Your Password: If you suspect that your login credentials might be an issue, try resetting your password. Follow the prompts on the MyBSWHealth login page to do so.

7. Contact Customer Support: If you have exhausted the above options and the login is still unavailable, reach out to customer support for assistance. You can contact MyBSWHealth Patient Technical Support or call Customer Service at 1-800-321-7947 for further help - learn more - learn more.

8. Live Chat for Instant Assistance: Utilize the live chat feature on the Baylor Scott & White Health website to get immediate support from an adviser - learn more.

By following these steps, you should be able to troubleshoot the login issues with MyBSWHealth effectively.

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