Hi! I understand you're having trouble connecting your Remo+ camera to your AT&T All-Fi Hub. I’d like to help you get this sorted out. Could you please tell me a bit more about what’s happening? For example, is the camera not showing up on the network at all, or does it try to connect but fail? Also, do you know if your All-Fi Hub is broadcasting both a 2.4 GHz and 5 GHz Wi-Fi network?

Meanwhile, from what I’ve seen with similar cases, many security cameras like Remo+ cameras have trouble connecting to 5 GHz networks and generally need to be on the 2.4 GHz Wi-Fi band to work properly. The AT&T All-Fi Hub supports both bands but may default devices to 5 GHz if you’re not careful, which can cause connection issues.

Here’s a step-by-step approach you can try:

1. Check the Wi-Fi band:
Go into your All-Fi Hub’s settings (usually via the web interface at http://192.168.1.254) and make sure the 2.4 GHz Wi-Fi network is enabled and visible. If it’s hidden, unhide it.

2. Connect your phone to the 2.4 GHz network:
Before setting up the camera, make sure your phone is connected to the 2.4 GHz Wi-Fi network (not 5 GHz), as Remo+ cameras usually use your phone’s Wi-Fi as a setup guide.

3. Reset the camera:
If possible, perform a factory reset on the Remo+ camera to clear any previous Wi-Fi settings.

4. Set up the camera on the 2.4 GHz network:
Use the Remo+ app to connect the camera to your 2.4 GHz Wi-Fi network. Avoid connecting via any guest network on the All-Fi Hub, as that often won’t work for these devices.

5. Disable any network isolation or firewall settings:
In the All-Fi Hub settings, check if there’s any option related to “AP isolation” or “guest network isolation” and turn it off. These can block devices from seeing each other.

6. Restart the hub:
Sometimes, after changes, a simple restart of your All-Fi Hub can help the devices connect properly.

If after this the camera still won’t connect, another handy trick is to reset the hub to its factory settings (press and hold the reset button for 10 seconds), but be aware you will lose any personalized settings, so only do this as a last resort after backing up your current setup12.

Would you like me to walk you through logging into the All-Fi Hub to check these settings? Or do you have any details or steps you’ve already tried? Let me know!