Hi there! I’m Emily from myTuner Radio support. I see you mentioned the app isn’t working. To help you better, could you please tell me a bit more about what exactly is happening? For example, is the app not opening, stations not playing, or something else? Also, have you tried any troubleshooting steps so far?

Once I understand a bit more, I can guide you through some simple steps to get things running smoothly again!

says connection error I've checked, rebooted, uninstalled reinstalled and still not working 2 different Roku's

Thanks for the details! Since you’re seeing a “connection error” on two different Roku devices and you’ve already rebooted and reinstalled, let’s try the following troubleshooting steps focused on Roku network and system settings:

1. Restart your Roku devices properly:
- Go to the Home Screen on each Roku.
- Navigate to Settings > System > Power > System Restart.
- Alternatively, unplug the Roku device’s power for about 10 seconds, then plug it back in1.

2. Check your network connection:
- In Settings > Network, ensure your Roku is properly connected to the internet.
- If the connection looks unstable, try restarting your modem/router by unplugging them for about 30 seconds, then plugging them back in7.

3. Verify if other apps on Roku are working:
- If all other streaming apps also have network errors, it confirms the issue is likely network-related.
- If only myTuner Radio app is impacted, then the issue might be specific to that app or its server connection.

4. Test playing a different radio station inside the myTuner app:
- Sometimes, “connection error” can mean the specific radio station’s stream is down or unstable2.

5. Clear myTuner app cache (if possible) or data:
- Roku doesn’t have a direct cache clear option, but uninstalling usually resets app data—so since you already reinstalled, this should have cleared old data.

If after these steps you still face connection errors on myTuner Radio only, the problem might be related to app server issues or something that needs myTuner’s attention at their end.

Would you like me to help you contact myTuner support for further investigation? Or would you like me to walk you through checking the network and Roku settings in detail?

How to fix connection error on Roku for streaming apps?

Thanks for your question about fixing connection errors on Roku streaming apps like myTuner Radio! Based on what you’re experiencing, here’s a straightforward step-by-step guide tailored for your Roku device to help get the connection error resolved:

1. Restart your Roku device:
- From the Home Screen, go to Settings > System > Power > System Restart.
- Or simply unplug your Roku from power, wait about 10 seconds, then plug it back in. This helps refresh the system and network connections1.

2. Check your network connection:
- Head to Settings > Network and verify your Roku is connected to the correct Wi-Fi network.
- If it shows “disconnected” or has a weak connection, try restarting your router/modem by unplugging them for 30 seconds and plugging them back in.
- You can also run the network connection test from Roku’s network settings to check internet access.

3. Update Roku software:
- Go to Settings > System > System update > Check now to make sure your Roku firmware is up to date. Sometimes outdated software causes app connections to fail7.

4. Test other streaming apps:
- Try opening other apps like Netflix or YouTube. If those also fail to connect, it’s likely a network issue rather than myTuner-specific.
- If only myTuner shows connection error, the problem might be with the app servers or streams2.

5. Try a different radio station:
- Inside the myTuner Radio app, sometimes specific stations have temporary outages. Switching to another station can help identify if it’s a station stream problem8.

6. Reinstall the app if not done already:
- You mentioned already uninstalling and reinstalling, which is great—it usually clears cached data that could cause errors.

If after these steps you still see the connection error only on myTuner Radio, the issue might be on myTuner’s end. In that case, contacting myTuner support might be necessary for them to check their streaming servers or app status.

Would you like me to provide direct links or help you with any of these steps on your Roku? Or shall I help you reach out to myTuner technical support for deeper assistance?

Are you satisfied with this troubleshooting guidance so far?

Tried all that. All other Apps work

Thanks for letting me know you’ve tried all the usual network and device steps, and other apps work fine on your Roku. Since the connection error happens only with myTuner Radio on multiple Roku devices, it suggests the issue could be with the app itself or its interaction with the Roku platform.

Here are some focused troubleshooting steps and insights for the myTuner Radio app connection error on Roku:

1. Check Specific Station Issues:
The “connection error” message often means myTuner is having trouble connecting to that particular radio station’s stream. Try selecting different stations within the app to rule out if the problem is just with certain streams1.

2. Account and Location Settings:
Although mostly relevant on other platforms, some users found that incorrect location settings or account details can interfere with streaming. While Roku apps usually don’t ask for location, you might double-check if your myTuner account (if you use one) has correct region info2.

3. App or Server-side Issues:
myTuner Radio might be experiencing server issues or app bugs affecting Roku users. This happens occasionally and is usually fixed in app updates or server maintenance5.

4. Clear Cache / Data Alternative:
Since Roku doesn’t allow manual cache clearing, uninstalling and reinstalling the app is the main way to reset it (which you already tried). Sometimes waiting several hours or a day can help if it’s a temporary glitch7.

5. Contact myTuner Support Directly:
Because this seems persistent and isolated to myTuner on Roku, I recommend contacting the myTuner support team. They can check if there’s a known issue affecting Roku apps currently or assist you with a deeper diagnostic: [email protected]

Given your detailed efforts, contacting myTuner support now is likely the best next step. If you like, I can help draft a message for you or provide their contact info.

Are you comfortable reaching out to myTuner support, or would you like me to assist with that? Also, let me know if you want me to help you test more stations or settings in the meantime!