Hi there! I understand you’re having trouble with the myTuner Radio app disconnecting. Just to get a clearer picture, could you tell me a bit more about when the app drops out? For example, does it happen after some time of listening, right when you open the app, or under certain conditions like switching between apps or when your screen locks? Also, do you experience this only on your Windows WebKit browser, or on other devices as well?

Once I have those details, I can guide you better. Meanwhile, here are some initial steps to try that often help resolve disconnection issues:

1. Check Your Internet Connection: Make sure your Wi-Fi or wired connection is stable. A weak or fluctuating signal can cause the app to disconnect.

2. Close Other Intensive Applications: Sometimes, other apps on your PC might be using bandwidth or CPU resources that interfere with streaming.

3. Refresh or Clear Cache in Your Browser: Since you’re on a WebKit-based browser on Windows, clearing the browser cache and refreshing the app page might help.

4. Update the App or Browser: Ensure your myTuner Radio app or browser is updated to the latest version to avoid known bugs.

5. Disable Power Saving Settings: On Windows, sometimes power-saving features can interfere with apps running continuously. Make sure your system isn’t putting your browser or network adapter to sleep.

If after these steps the problem persists—especially if the app disconnects after around 15 minutes, as reported by some users—this might be tied to either app session management or limitations on the radio station’s streaming service side.

Please let me know more about when the drops happen, and if you’ve tried any of these so far. Then I can help with the next steps or deeper troubleshooting!

keeps dropping out after in use for a whilewhile

Thanks for clarifying that the myTuner Radio app keeps dropping out after some time of use. This is a common issue that can happen for a few reasons, so let's go through some targeted steps to tackle this:

1. Check your Internet connection quality: Streaming radio requires a stable connection. Even if your internet seems fine overall, brief interruptions or slow speeds can cause the app to disconnect. Try running a speed test or switching to a different network if possible.

2. Radio station bandwidth/limitations: Sometimes, the radio station itself has limited bandwidth or has a user limit, which might interrupt your stream. Trying different stations in myTuner can help isolate if it’s station-specific.

3. Clear browser cache or app data: Since you’re using a WebKit browser on Windows, clearing the cache can remove corrupted temporary files causing disconnections.
- In your browser settings, find “Clear browsing data” and clear cached images and files.
- Then restart the browser and try streaming again.

4. Disable power-saving mode: On Windows, power management settings may put network devices to sleep or restrict web apps after some inactivity.
- Go to Control Panel > Power Options > Change plan settings > Change advanced power settings.
- Under "Wireless Adapter Settings" or "Sleep," set them to maximum performance or never sleep.

5. Test the app on a different browser or device: This can help determine if the issue is specific to your current browser or machine.

6. Reinstall the app or refresh the web app login: Sometimes corrupted app data or session problems cause drops, especially after prolonged use. Logging out and back in or reinstalling the app can fix this.

If none of these solve the problem and drops persist after about 15 minutes, it may be necessary to reach out to myTuner support, as such timed disconnections can sometimes relate to server-side or subscription account limits1 8.

Would you like me to help you step-by-step through clearing the cache or adjusting power settings on your Windows device? Or have you already tried some of these? Let me know, and we’ll get this sorted together!