Hi there! I see you're having the Sony Sound Connect app crashing on your iPhone running iOS 18.6.2. Let's get this sorted out together.
To start, could you tell me a bit more about when exactly the app crashes? For example, does it crash right after opening, during a firmware update, or when trying a specific action within the app?
Meanwhile, here are some general steps we can try to fix the app crashing issue on your iPhone:
1. Update the App: Make sure you have the latest version of the Sony Sound Connect app installed from the App Store. App updates often include bug fixes for crashes.
2. Restart your iPhone: A simple restart can resolve temporary software glitches.
3. Clear App Cache/Data: Since iOS doesn’t allow manual cache clearing, try deleting the app and reinstalling it fresh from the App Store. This clears any corrupted temporary files.
4. Check for iOS Updates: Ensure that your iPhone’s iOS 18.6.2 is the latest available version. Sometimes app compatibility improves with the latest OS updates.
5. Firmware Update for your headphones: If the crash happens when updating your headphone firmware, try updating the Sound Connect app to version 12.0.3 or above, as later versions have fixed some update crashes for models like WH-1000XM6. Then try the firmware update again2.
If you have already tried some of these steps or the crash happens only during specific actions like firmware updates, please let me know. That way, I can guide you through more focused fixes or escalate as needed.
Are you able to try these steps and tell me how it goes?
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Benjamin Carter
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Hi there! I see you're having the Sony Sound Connect app crashing on your iPhone running iOS 18.6.2. Let's get this sorted out together.
To start, could you tell me a bit more about when exactly the app crashes? For example, does it crash right after opening, during a firmware update, or when trying a specific action within the app?
Meanwhile, here are some general steps we can try to fix the app crashing issue on your iPhone:
1. Update the App: Make sure you have the latest version of the Sony Sound Connect app installed from the App Store. App updates often include bug fixes for crashes.
2. Restart your iPhone: A simple restart can resolve temporary software glitches.
3. Clear App Cache/Data: Since iOS doesn’t allow manual cache clearing, try deleting the app and reinstalling it fresh from the App Store. This clears any corrupted temporary files.
4. Check for iOS Updates: Ensure that your iPhone’s iOS 18.6.2 is the latest available version. Sometimes app compatibility improves with the latest OS updates.
5. Firmware Update for your headphones: If the crash happens when updating your headphone firmware, try updating the Sound Connect app to version 12.0.3 or above, as later versions have fixed some update crashes for models like WH-1000XM6. Then try the firmware update again2.
If you have already tried some of these steps or the crash happens only during specific actions like firmware updates, please let me know. That way, I can guide you through more focused fixes or escalate as needed.
Are you able to try these steps and tell me how it goes?