Hi there! I see your Great Clips Online Check-In isn't working. Could you share a bit more about the issue? For example, are you using the app or the website? Are you encountering an error message, or is the check-in button unresponsive? Any details would help me guide you better.

Meanwhile, here are some quick steps that usually help resolve common problems with Great Clips Online Check-In:

1. Make sure you are checking in at least 15 minutes before the salon's closing time, as check-in is not accepted after that. You can still get a haircut close to closing but can’t check in online then.

2. Try refreshing the page or restarting the app if you’re using it.

3. Clear your browser cache and cookies if using a browser on Windows 10. Sometimes outdated data can block functionality.

4. Ensure your internet connection is stable. A poor connection could prevent check-in from completing.

5. If using the app, try uninstalling and reinstalling it to clear corrupted data. This has helped for some iPhone users facing similar issues.

6. Check if your Great Clips app or browser is updated to the latest version.

If you’ve tried these already or if you’re encountering a specific error message, let me know, and we can go deeper into troubleshooting. Would you like me to walk you through any of these steps?

Online check-in not working, app or web site

Thanks for letting me know it's not working on either the Great Clips app or the website. Just to clarify, are you able to get to the initial check-in screen and then it fails, or is the app/website not loading at all? Also, are you seeing any specific error messages or blank screens? This will help me narrow down the issue.

Meanwhile, here are a few targeted steps to try for both app and web check-in:

1. Confirm the time — Online check-in is accepted only up until 15 minutes before the salon closes. If you’re too close to or past closing time, online check-in won't work1.

2. Refresh and restart — On your Windows 10 system, try refreshing the website or closing and reopening the app. This clears temporary glitches.

3. Clear browser cache and cookies — Outdated or corrupt cache sometimes causes loading or check-in failures. Here’s how to clear cache in Windows browsers:
- For Edge or Chrome, press Ctrl+Shift+Delete, choose “Cached images and files” and “Cookies,” then clear data.

4. Check for updates — Make sure your browser is fully updated. For the app, since it's on a Windows device, if you’re using an Android emulator or similar, check for app updates or reinstall the app.

5. Try a different browser — If you’re using Edge, try Chrome or Firefox to rule out browser-specific issues.

6. Internet connection — Confirm your connection is stable. You can try restarting your router or switching from Wi-Fi to a wired connection if possible.

If the problem continues, it could be linked to temporary server issues at Great Clips or a regional issue with your local salons’ systems. In that case, I would recommend contacting Great Clips customer service directly or trying check-in via phone.

Would you like me to guide you step-by-step through clearing your browser cache or trying another browser? Or do you have any error messages you can share? That way, I can assist you further!