[Teladoc Health] "We can't sign you into your teledoc account" forcibly logged out of Livongo smart scale app

S
Shane
2 months ago In Teladoc Health
"We can't sign you into your teledoc account" forcibly logged out of Livongo smart scale app

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Charlotte Green

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2 months ago

Hi there! I see you're having trouble signing back into your Teladoc Health account, and you've been forcibly logged out of the Livongo Smart Scale app. Let's work together to get this sorted out.

First, can you tell me if this issue started recently? Also, have you tried any steps like restarting your device, checking your internet connection, or resetting your password?

Meanwhile, let's try a few straightforward steps:

1. Check Internet Connection: Make sure your Android device has a stable internet connection via Wi-Fi or mobile data. A weak or intermittent connection can cause login issues.

2. Clear App Cache and Data for Livongo and Teladoc Apps:
- Go to Settings > Apps > find Livongo and Teladoc Health apps.
- Tap on Storage > then Clear Cache. If issue persists, try Clear Data (note: this may log you out and reset app settings).

3. Update the Apps: Visit Google Play Store, search for Teladoc Health and Livongo apps, and see if updates are available. Installing the latest version can fix bugs causing login failures.

4. Restart your Device: Sometimes a simple restart can clear any temporary glitches.

If after these steps it still doesn't let you sign in:

5. Reset Your Password: Use the "Forgot Password" option on the login screen to reset your Teladoc Health account password. Sometimes token expiration forces a logout.

6. Check for Account Issues: If you have access to your email, check for any messages from Teladoc Health about account suspensions or required actions.

If none of these steps work, the problem could be on Teladoc's servers or linked to your account status. In that case, please contact Teladoc Health support directly at [email protected], and they can assist you further.

Let me know which steps you've tried or if you'd like me to guide you through any of the above! Are you satisfied with the solution I provided?

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