Hi there! I understand that your weight data is not showing in the Teladoc Health app on your iPhone. I'd like to help you get this sorted out.

To start, can you tell me if you are using a Teladoc Health weight scale? And if yes, are you able to see the weight measurement on the scale itself when you step on it? Also, have you recently synced the scale with the app?

In the meantime, here are some step-by-step actions you can try:

1. Ensure your weight scale is activated and properly synced with the Teladoc Health app. Sometimes the scale needs a fresh connection to the app.
2. Check the batteries in your scale; low power can affect data transmission. Removing and reinserting them sometimes helps reset the device.
3. Make sure your iPhone is connected to the internet and that the app is updated to the latest version available in the App Store.
4. Open the app and refresh the data screen to see if it pulls in recent weight measurements.
5. If you step on the scale and see your weight on the scale’s display but it doesn't appear in the app, try restarting your iPhone and then the app.
6. Verify in the app that your profile is correctly set up and that weight tracking is enabled.

If you continue to have trouble, I can guide you through advanced troubleshooting or check if there might be a device-specific or account-related issue.

Does your scale show your weight before stepping off? That detail helps narrow down what might be causing the issue1 7.

Let me know what you observe, and I’m here to assist!

Weight is not visible

Thanks for clarifying you're having an issue where the weight is not visible in the Teladoc Health app. To better assist, can I ask if you've already paired your weight scale with the Teladoc Health app on your iPhone? Also, does the scale itself display your weight correctly when you step on it? This helps me understand if the problem is with the device, the connection, or the app.

Meanwhile, here are some tailored steps that usually help resolve this kind of issue on an iPhone (iOS 18.6):

1. Ensure proper activation and syncing of your scale: Step onto the scale with both feet evenly; the weight should show on the scale display. Wait for the dotted line to stop flashing, indicating your data has been successfully sent to the app. If this doesn't happen, your scale may not be syncing properly3.

2. Check device connectivity: The scale uses cellular or Bluetooth connectivity. Confirm your iPhone’s Bluetooth is enabled, and the app has permission to access Bluetooth. Also, ensure your phone is connected to the internet.

3. Update the Teladoc Health app: Open the App Store and check for any updates. Using the latest version improves compatibility and fixes bugs that might cause data not to show.

4. Restart both devices: Turn off your weight scale (take out batteries temporarily if needed) and restart your iPhone. Then, reopen the Teladoc Health app and try weighing in again.

5. Review app settings: Within the app, check that your profile is complete and weight tracking is enabled. Sometimes this data is not shown if the profile isn’t set up to track weight.

6. Re-pair your scale: If syncing continues to fail, unpair the scale from the app and then go through the activation steps again.

If after these you still don't see your weight data, it could be a deeper connectivity or account issue, and I can guide you through contacting support for device-specific troubleshooting1 8.

Could you please try these and let me know what happens? That way, I can assist you better! Are you satisfied with these initial steps?