[Plenty of Fish] I keep changing the password and it doesn’t work

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Drew
3 months ago In Plenty of Fish
I keep changing the password and it doesn’t work

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Pierre

Pierre is a Parisian-born full-stack developer with an insatiable passion for co...

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3 months ago

Hi there! I see you're having trouble with resetting your password on the Plenty of Fish app despite changing it multiple times. Let’s get to the bottom of this together.

First, could you tell me a bit more?
- Are you resetting the password through the app or the website?
- After resetting, are you receiving any error messages when you try to log in?
- Are you using an email address to log in or a username?
- Have you tried logging in immediately after resetting or waited some time?

While you check that, here’s a step-by-step approach to try:

1. Reset Password via Website: Sometimes, resetting the password from the app can be tricky. Try visiting https://www.pof.com/getpassword on your iPhone’s browser. Enter your email and follow the reset instructions.

2. Check Your Email: Make sure you're getting the reset email. Sometimes it lands in the spam/junk folder.

3. Clear App Cache: On iOS, the best way is to delete the app and reinstall it fresh. This will clear any cached data that could cause login issues.

4. Try Another Device or Browser: Attempt to log in using the Safari browser on your iPhone or another device, just to isolate if it’s app-specific.

5. Ensure Email Consistency: Use the exact same email address for login that you used for resetting. The email/password combination must match.

6. Password Requirements: When resetting, ensure your new password meets the app’s security criteria (sometimes a combination of uppercase, lowercase, numbers, or symbols).

If these don’t work or you receive specific error messages, please let me know exactly what they say. Also, if you’ve already tried any of these steps, just tell me which ones and I’ll move on to deeper troubleshooting.

Looking forward to your reply!

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