Hi! Thanks for reaching out about the issue with opening the Programs/Customize section in your KS Fit app on your iPhone. To get started, could you please let me know if you see any error messages when you try to open that section? Also, have you recently updated the app or your iOS to the latest versions?

In the meantime, here’s a simple set of steps we can try to troubleshoot this issue:

1. Restart the App: Close the KS Fit app completely from your iPhone’s app switcher and then reopen it. Sometimes this refresh can resolve minor glitches.

2. Check App Permissions: Go to your iPhone’s Settings > KS Fit, and make sure the app has the necessary permissions enabled, especially related to data access and background app refresh.

3. Update the App: Confirm that your KS Fit app is the latest version available in the App Store. Developers often fix bugs in new versions.

4. Reboot Your iPhone: A simple restart of your iPhone can clear temporary system issues affecting apps.

If these don’t help, a couple more advanced steps:

5. Reinstall KS Fit: Uninstall the app, then reinstall from the App Store. This can clear corrupted app data causing features to malfunction.

6. Check for iOS Updates: Make sure your iPhone is running the latest iOS version (which you mentioned is 18.5, so that’s good).

If none of these steps allow the Programs or Customize section to open, it may be related to app-specific bugs introduced in recent updates or security changes. I’d then recommend you send feedback directly through the KS Fit app’s "Me" > "Product Feedback" section so the developers get alerted to the issue for a fix, or you can contact [email protected] if you want immediate assistance.

Could you please try these and let me know what happens? I’d like to help get this sorted for you!

I did all what suggested, however, app is still not working

Thanks for letting me know you’ve already tried those initial steps. Since the Programs/Customize section in the KS Fit app is still not opening, it sounds like it could be related to recent app security changes or a bug affecting certain features.

From what I found, in the latest KS Fit app release (version 5.8.0), there have been enhanced security settings which might be restricting access to some functionalities like program customization3. This could inadvertently cause some sections to malfunction.

Here are some things we can try next:

1. Check for App Updates again—sometimes quick bug fixes follow security updates. If not updated, ensure you update to the very latest version.

2. Clear App Cache or Data: iOS apps don’t have a direct “clear cache” option, but reinstalling usually does the same—which you’ve done. So that’s likely not the issue.

3. Try Logging Out and Back In: Open KS Fit, go to your profile or account section, log out completely, then log back in. This refreshes your session and app permissions.

4. Test if Other App Features Work: Does the app connect correctly to your device? Can you sync workout data or start a basic workout?

5. Check Permissions Again: Since enhanced security is involved, make sure KS Fit has full access to Health data and Bluetooth in Settings > Privacy > Bluetooth and Health.

If these checks don’t resolve it, the problem might be a bug needing a patch from the KS Fit developers. You can report the issue through the app’s “Product Feedback” section or email [email protected] with detailed info about your iPhone model, iOS 18.5, and the problem you’re having.

Would you like me to guide you through logging out and back in? Or check other app features with you first?

Still not successful

Thanks for your patience and for trying the previous steps. Since the issue persists with the Programs/Customize section in the KS Fit app on your iPhone iOS 18.5, here’s what I suggest next based on the latest support info:

1. Confirm Full Setup Completion: According to the WalkingPad user manual and KS Fit support, some app features, including program customization, require completing the "Novice Guide" in the app and walking 1km on the device first to unlock all functions9 10.
- Have you completed this initial setup and usage step? If not, could you try that and then check the Programs/Customize section?

2. Device Connection Check: KS Fit app functionalities are closely tied to your Kingsmith device. Ensure your device is properly connected via Bluetooth and actively synced. You can try disconnecting and reconnecting the device in the app to refresh the connection.

3. Reach Out to Official Support: If the above is done and the problem continues, the most reliable option is to contact King Smith Fitness support directly through their support page or email [email protected] for personalized assistance1. They can check if this is a known bug or account/device-specific issue.

4. App Store Version Confirmation: Double-check on the Apple App Store that you have the latest KS Fit version installed8, as updates often address bugs affecting features.

Could you please check if the Novice Guide completion and initial device use steps are done? This often unlocks the full app functionality including Programs/Customize. Let me know what you find or if you want help connecting to support directly.

Are you satisfied with this guidance so far?

It worked perfectly fine yesterday but not today

Thanks for sharing that it worked fine yesterday but isn't working today. When an app suddenly stops working, it can sometimes be related to temporary server issues, connectivity glitches, or recent automatic updates either to the app or iOS that affect functionality.

Here’s what I recommend checking next for your KS Fit app on iOS 18.5:

1. Check Internet Connection: Ensure your iPhone has a stable Wi-Fi or cellular connection, as some app features require communication with company servers.

2. Close and Reopen the App: Since you’ve done this already, try force closing it again to ensure it’s fully restarted.

3. Check for App Updates: Sometimes apps automatically update overnight—check the App Store to see if a recent KS Fit update was installed and if the issue coincides with that.

4. Restart Your iPhone: A fresh reboot can resolve temporary software glitches.

5. Verify Bluetooth Connection with Device: The Programs/Customize section often requires a live Bluetooth connection with your Kingsmith device. Make sure the device is turned on and connected properly.

6. Look for Known Outages or Issues: While I don’t see official reports of outages, you can check community forums or the KS Fit support page in case others are experiencing similar sudden issues1 2.

7. Try Using Another Device if Possible: If you have another iOS device, try logging into the KS Fit app there to see if the problem is specific to your iPhone.

If after checking these the problem persists, it could be linked to recent enhanced security measures in the app causing functionality to break unexpectedly2.

In that case, the best next step is to report this issue directly to KS Fit’s official support at [email protected]. Provide them with details including your iPhone model, iOS version 18.5, app version, and exactly which sections won’t open.

Would you like me to help you draft that message, or is there a particular step here you want to try together first? Are you satisfied with this approach?

Not working even using another device

Thank you for trying another device as well—that really helps narrow down the issue. Since the KS Fit app isn’t working on multiple iPhones running iOS 18.5, it suggests this might be related to the app itself, a recent update, or connectivity between the app and your Kingsmith device.

Here’s a focused troubleshooting plan for this situation:

1. Confirm the Kingsmith Device Connection
Make sure your walking pad or fitness device is properly powered on and in Bluetooth pairing mode. Sometimes the device needs to be in a specific state to communicate with the app. If the device’s Wi-Fi or Bluetooth light is blinking fast or irregularly, try resetting it according to its manual before reconnecting2.

2. Revisit the Initial Setup Requirements
KS Fit often requires completing the "Novice Guide" in the app and walking 1 km on the device to unlock all functions, including program customization10. If you haven’t completed this or restarted the app after doing so, give it a try.

3. Log Out and Log Back In on Both Devices
Log out of your KS Fit account in the app on both iPhones, then log back in. This can refresh your session and app permissions.

4. Check for Server or Account Issues
Because the app works on neither device, there’s a chance this could be related to your KS Fit account or a temporary server issue on KS Fit’s side. You could try creating a new account on the app (if possible) to see if the problem persists.

5. Report and Check for Known Bugs or Updates
There have been reports that enhanced security changes in the latest KS Fit app version (5.8.0) have caused some features to malfunction4. It’s possible a patch is forthcoming.

For the most direct resolution, I recommend contacting King Smith Fitness official support at [email protected]. Share details including:
- Your iPhone models and iOS 18.5 version
- KS Fit app version installed
- Description that the issue happens on multiple devices
- Confirmation that your Kingsmith device is connected or steps you’ve tried

If you want, I can help draft that message for you. Also, here’s the official KS Fit support page for quick access: King Smith Fitness Support6.

Would you like to try any of these steps with me now, or shall I help you prepare the support email? Are you satisfied with this plan?

How to revisit novice guide?

Hi! To revisit or reset the Novice Guide in the KS Fit app, unfortunately, there isn't a direct "restart Novice Guide" button available inside the app based on the latest available information. The Novice Guide is typically part of the initial setup workflow that unlocks full functionality after walking 1 km on your Kingsmith device and completing the guided steps.

Here’s what you can do to effectively revisit or refresh the Novice Guide process:

1. Complete the Required Walk Distance: The Novice Guide and full app features unlock after walking 1 km (0.6 miles) on your device. If you haven't done this recently, try walking that distance again using your Kingsmith walking pad or treadmill. Sometimes the app needs this step repeated after updates or reconnecting the device6.

2. Restart the Device and App: Power off your Kingsmith device and turn it on again to reset it. Then fully close the KS Fit app on your iPhone and reopen it to trigger the setup checks again1.

3. Log Out and Log Back In: Try logging out of your KS Fit account in the app and then logging back in. This can sometimes reset account-related setup steps.

4. Check App Settings: In the KS Fit app, go to "Me" > "Settings" and look for options related to "Unit Settings" or other setup preferences. Changing units (Metric/Imperial) and restarting both the app and device may refresh setup phases3.

If these steps don’t bring back the Novice Guide or fix the issue, the app might not provide the option to manually revisit that guide once the initial setup is done. In that case, contacting KS Fit support at [email protected] for guidance or app troubleshooting would be the next best step.

Would you like me to help you with any of these steps? Are you satisfied with this explanation?