Hi! I see that the Monster Survivors app crashes every time you try to enter the Journey Event on your iPhone with iOS 18.7. Let’s see if we can get this sorted out for you.

To start, could you let me know a couple of things?
1. Has the app ever allowed you to enter the Journey Event without crashing, or has it been crashing from the very beginning?
2. Have you tried closing the app fully and reopening it, or restarting your iPhone, since the problem started?
3. Also, are you connected to stable Wi-Fi or cellular data when the crash happens?

Meanwhile, here’s a sequence of steps that often helps with app crashes in scenarios like this:

1. Force Close and Restart the App:
- Swipe up from the bottom (or double-click the home button if your iPhone has one) to open the app switcher.
- Swipe the Monster Survivors app off the screen to close it completely.
- Reopen the app and try entering the Journey Event again.

2. Restart Your iPhone:
- Press and hold the side button and either volume button until the “slide to power off” slider appears.
- Slide to power off, wait 30 seconds, then turn your phone back on.

3. Clear Some Storage:
- If your device storage is almost full, it could cause app instability. Go to Settings > General > iPhone Storage, and ensure you have some free space. Delete unused apps or files if needed.

4. Update or Reinstall the App:
- Confirm you have the latest version of Monster Survivors installed. Check the App Store for updates.
- If updated and still crashing, try deleting the app and reinstalling it to ensure any corrupted files are removed.

5. Check for iOS Updates:
- You’re on iOS 18.7, which is recent, but double-check via Settings > General > Software Update to see if there’s a newer minor update. Sometimes tiny patches fix app compatibility glitches.

If after these steps the crashes continue only when entering the Journey Event, it might be a known bug either related to your device or a server-side issue. There have been some reports from other players mentioning similar crashes when entering the Journey mode, and sometimes these are resolved via app updates or patches from the developer1.

If you’ve tried all the above or want me to walk you through any step in detail, just let me know. Also, if the issue persists, I can help escalate this to the Monster Survivors support team for you.

Are you able to try these out and tell me what happens?

Every time I go to enter the Journey Event, the app crashes and I have to reopen it.

Thank you for sharing that the app crashes every time you try to enter the Journey Event. This seems to be a recurring issue some players have faced.

Based on recent reports, this is a known bug in Monster Survivors that specifically affects accessing the Journey Event. One recommended solution is to open a support ticket directly through the app’s settings, and the customer support team will address the issue on their end for you1.

Meanwhile, here’s what you can try to minimize the chance of crashing before reaching out:

1. Make sure the app is fully updated.
2. Restart your iPhone to clear any temporary glitches.
3. Reinstall the app to remove any corrupted data related to the Journey Event.
4. Ensure you have a stable internet connection when entering the event.

If you haven’t already submitted a support ticket, I can guide you through placing one from the game’s settings menu. Would you like help with that? Otherwise, after trying those steps, if the problem continues, the support team is best equipped to fix this on their backend.

Let me know how you’d like to proceed!