Hi there! I’m Daniel, happy to help you get logged into your LifeLock account. Just to make sure I fully understand your situation: you're trying to log in but the verification codes you receive aren’t letting you in—is that right? Are these codes coming via text message, authenticator app, or email? Also, have you noticed any error messages when entering the code?

Knowing this will help me guide you through the best steps to fix it.

Both text and emAIL

Thanks for clarifying that you're receiving codes by both text and email but still can’t log in. Let's work through this together.

First, a common issue can be that the codes expire quickly or you might be accidentally entering an old or incorrect code. Let's verify some basics:

1. Check the Code Timing: When you get the code, try to enter it immediately, within a few minutes—these codes often expire fast.

2. Verify Email and Spam Folder: Sometimes the email with the code lands in Spam or Junk folders, so make sure to check those folders as well.

3. Time and Date Settings on Mac: Your Mac’s incorrect date/time settings can cause code verification issues. To check that:
- Go to Apple menu > System Preferences > Date & Time.
- Verify "Set date and time automatically" is checked.

If you’ve already done these steps, the issue might be related to the account’s two-factor authentication settings or how the notifications are set up.

To ensure your LifeLock notification settings (especially email) are correct:

- Log in to your LifeLock account on the website using your username and password (without code if possible).
- Navigate to your account’s settings or security settings.
- Look for two-factor authentication (2FA) or notifications section.
- Confirm the contact methods (email and phone number) are accurate and current.

If you cannot log in at all because of the code problem, try this:

- Use the “Forgot Password” or “Help with Login” option on the login screen to reset or recover your account. This often bypasses code issues.
- Alternatively, try clearing the cache and cookies on your browser or try a different browser on your Mac.

One more tip: Ensure your email provider isn't filtering out legitimate emails from LifeLock as spam—mark them as safe if you find them in Spam.

If none of these fixes resolve the issue, please let me know. We can then explore account-specific troubleshooting or look into how to reset your multi-factor authentication settings.

Does this help so far? Have you tried any of these steps already?