Hi there! I understand the LifeLock Identity app is showing a black screen when you start it up on your iPhone. That’s definitely not what you want when trying to access your account. To help you best, could you tell me if this started happening recently after an update or any change? Also, have you tried restarting the app or your phone already?

In the meantime, here are some simple steps to try that often resolve this issue on iOS devices:

1. Force close the LifeLock app: Swipe up from the bottom of your screen (or double-click the Home button if you have one), find the LifeLock app, and swipe it off the screen to close it completely.

2. Restart your iPhone: Hold down the side button and either volume button until the “slide to power off” slider appears. Slide to turn off, wait 10 seconds, then power it back on.

3. Check for app updates: Open the App Store, tap your profile icon at the top right, and scroll down to see if there’s an update available for LifeLock. If yes, update it.

4. Reinstall the app: If the black screen persists, uninstall the app by holding its icon and choosing “Remove App,” then install it fresh from the App Store. This often fixes any corruption causing display issues1.

Please give these a try and let me know if the black screen issue continues or if anything else unusual happens. I’m here to help! Are you satisfied with the solution I provided so far?