To resolve the issue of the We-Vibe app stating that your partner is offline even when both of you have the app open and working internet connections, follow these steps:

1. Check Internet Connection:
Ensure both you and your partner have a stable internet connection. Verify this by opening a website or another app that requires internet access.

2. Update the App:
Make sure that both of you are using the latest version of the We-Vibe app. Check for updates in your app store and install any available updates.

3. Restart the App:
Close the We-Vibe app completely on both devices. Then, restart the app. This can often refresh the connection between both devices.

4. Reinstall the App:
If the problem persists, consider uninstalling and reinstalling the app on both devices. This can clear any corrupted data or settings that may be causing issues - learn more.

5. Clear Cache:
If you have an Android device, go to your device settings, find the We-Vibe app, and clear its cache. This may help resolve any underlying issues - learn more.

6. Pair the Devices Again:
If none of the above steps work, try re-pairing your We-Vibe device with the app. To do this, press and hold the control button on your We-Vibe for 5 seconds to enter pairing mode, then follow the prompts on the app to reconnect - learn more.

7. Use Proximity:
When doing the initial connection, it can be helpful if both devices are physically close to each other to ensure a strong Bluetooth signal.

8. Check for Background App Restrictions:
Ensure that both devices do not have restrictive settings enabled that might limit the app's functionality in the background. This includes battery saving modes or background data restrictions.

9. Contact Support:
If the issue persists after trying all the above steps, consider reaching out to We-Vibe customer support for help. They may provide additional troubleshooting steps or identify any potential issues with the app - learn more.

Following these steps should help resolve the connectivity issue you're experiencing with the We-Vibe app.