App says my partner is offline when we are both online. Reinstalled app/sent new link. No diff.

App says my partner is offline when we are both online. Reinstalled app/sent new link. No diff.

To resolve the issue where the We-Vibe app indicates that your partner is offline despite both of you being online, follow these steps:

1. Check Internet Connection:
- Ensure that both you and your partner have a stable internet connection. A weak or intermittent connection might cause this issue.
- Switch from Wi-Fi to mobile data or vice versa to see if this resolves the connectivity problem.

2. Enable Bluetooth:
- Confirm that Bluetooth is turned on for both devices. The We-Vibe app requires Bluetooth for pairing the toy with your phone - learn more.

3. App Permissions:
- Verify that the We-Vibe app has the necessary permissions to access your location and Bluetooth services. Go to your device settings and check the app permissions for We-Vibe.

4. Update the We-Vibe App:
- Ensure you are using the latest version of the We-Vibe app. Visit the App Store, check for any available updates, and update the app if necessary - learn more.

5. Clear App Cache (if applicable):
- If your iPhone supports it, try clearing the app cache. This can sometimes resolve internal data issues that prevent proper functioning. Go to the device settings, find the We-Vibe app, and look for a cache-clearing option.

6. Restart the Devices:
- Restart both your phone and your partner's device. This can help re-establish the connection and refresh the app’s functionalities - learn more.

7. Re-Pair the Device:
- Remove the current connection with the We-Vibe device in your Bluetooth settings. Then, open the We-Vibe app to re-pair the device.

8. Check We-Vibe Device Status:
- Ensure that your We-Vibe device is turned on and charged. A low battery might affect connectivity.

9. Contact Support:
- If none of the steps work, consider reaching out to We-Vibe customer support. They can provide specific troubleshooting tailored to your device and app version - learn more.

By meticulously following these steps, you should be able to resolve the offline status issue on the We-Vibe app.