Hi there! I understand you’re having trouble with the "Set a Schedule" screen in the FLO EV Charging app not being active. To help you better, could you tell me if the option is grayed out or if tapping it does nothing? Also, are you trying this on your home charger or a public FLO charger?

In the meantime, here are some common reasons why the charging schedule screen might not be active and the steps to fix it:

1. Check Network Connection: The app requires a stable internet connection to manage settings like charging schedules. Please ensure your Windows device is connected to the internet properly.

2. Charger Compatibility: Scheduled charging features are primarily supported on certain home chargers like FLO Home X5. Are you using a compatible charging station? Sometimes public chargers do not support personal scheduling via the app.

3. App Update: Ensure your FLO EV Charging app is updated to the latest version. An outdated app could cause features to be disabled.

4. Account Login: Verify that you are logged into your FLO account in the app. Scheduling features typically require account authentication.

5. Firmware Version of the Charger: Sometimes, the charger’s firmware may need updating to enable scheduling features.

6. Settings Within the App: Some users need to enable or configure off-peak hours in the app before scheduling can be activated. Check if there’s an option to set off-peak times or prioritize charging windows.

If you have already tried some of these steps, please let me know which ones, and I can guide you toward more specific troubleshooting. Also, if you can share screenshots or exact messages from the app, that would be very helpful.

Are you able to check if the charger is connected to Wi-Fi? This is often a key requirement for scheduling features.

Looking forward to your details so we can get this sorted for you!

greyed out

Thanks for letting me know that the "Set a Schedule" screen is greyed out. That usually means the app is recognizing that the feature isn’t currently available for the charger or conditions.

Let’s go through some focused checks for this scenario:

1. Wi-Fi Connection of Charger: Scheduling features often require your FLO Home charger to be connected to Wi-Fi. Could you confirm if your charger is connected to Wi-Fi? You can check this in the app under your charger settings. If not connected, the scheduling option might be disabled.

2. Charger Model: Scheduling is typically only available on FLO Home chargers, not on public or commercial chargers. Can you verify your charger type? The app disables scheduling for unsupported chargers.

3. App and Firmware Updates: Make sure your FLO app is updated and also check if your charger’s firmware is up to date. Sometimes older firmware causes features like scheduling to be unavailable.

4. Account Login: Confirm you’re logged in with your FLO account in the app. Unsynced or logged-out accounts can restrict access to scheduling.

5. Location Settings & Admin Control: Some chargers may restrict scheduling based on the user permissions or regional settings. If you don’t have admin rights for the charger, scheduling might be locked.

If you find your charger isn’t connected to Wi-Fi, here’s a quick way to connect it (assuming it’s a home charger):
- Open the FLO app on your Windows device.
- Select your Home charger.
- Find the option for “Wi-Fi settings” or “Network settings.”
- You can scan the QR code on the charger or manually enter your home Wi-Fi credentials.
- Wait a few moments for it to connect and confirm in the app.

Please try these checks and let me know what you find. If it’s still greyed out after confirming your charger is connected to Wi-Fi and your account is logged in, I’ll guide you to the next steps or help escalate if needed.

Are you able to check the Wi-Fi connection status for your charger now?

FLO home X5 MODEL

Thanks for confirming you have the FLO Home X5 model! That’s great because the FLO app is fully compatible with the FLO Home X5 charger. You can pair the charger to the app and manage all settings, including setting a charging schedule to take advantage of lower utility rates during off-peak times. The scheduling feature should definitely be available for your model1.

Since your "Set a Schedule" screen is greyed out, it usually means there might be a connection or setup issue preventing this feature from activating.

Here’s what I suggest next:

1. Verify Wi-Fi Connection: Make sure your FLO Home X5 charger is connected to your home Wi-Fi network. Scheduled charging requires the charger to be online. You can check this in the app under your charger’s settings.

2. Confirm Pairing: Ensure the charger is properly paired with your FLO account in the app. Sometimes, partially paired devices might restrict features.

3. Update Charger Firmware: Check if there’s a firmware update pending for your charger within the app. Keeping firmware current enables full feature access.

4. App Update: Double-check you have the latest version of the FLO app installed on your Windows device.

5. Restart Devices: If everything appears set correctly but still greyed out, try restarting both your FLO Home X5 charger (power cycle—unplug and plug back) and the app on your device.

If you want, I can guide you through connecting your charger to Wi-Fi or checking the firmware update next. How does that sound? Are you able to check if your charger shows as connected in the app?

Shows it is connected to the app and my charger history shows all activities

Thank you for sharing that your charger shows as connected to the app and that you can see all charger activity history. That tells me the connection between your FLO Home X5 charger and the app is solid, and your account is properly linked.

Since the charger is connected and history is showing, but your "Set a Schedule" screen remains greyed out, this likely points to a specific app or firmware setting affecting scheduling availability.

Here are a few more focused steps to try:

1. Check Firmware Version: Even if your charger is connected, an outdated firmware might prevent scheduling features from activating. In the app, navigate to your charger details and look for a firmware version or update status. If an update is available, please apply it and then restart the app.

2. App Permissions: Sometimes app permissions can impact feature availability. Ensure the FLO app has necessary permissions on your Windows device to enable all its functions, especially background network access.

3. Region and Rate Settings: Scheduling features often require you to set or enable your utility rate or off-peak time information inside the app. Look for a section like “Energy settings,” “Utility rates,” or “Off-peak hours” and configure it if not already set.

4. Re-Login or Reinstall: Logging out and back into the FLO app can refresh your session. If that doesn’t help, uninstall and reinstall the app to clear out any temporary glitches.

5. Contact Support: If after these steps the schedule is still greyed out despite connection and history showing, the issue might be specific to your account or charger settings on FLO’s servers. At that point, contacting FLO support via [email protected] would be the best next step to have them check your charger remotely.

Let me know if you’d like guidance on checking firmware or configuring rates in the app. Are you comfortable trying these next steps?