[PDC] Wont let me access - this is a paid subscription but unable to watch

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Frances Jones
3 months ago In PDC
wont let me access - this is a paid subscription but unable to watch

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Emily Roberts

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3 months ago

Hi there! I understand you have a paid subscription for the PDC app but are unable to watch the content. That’s definitely something we can work on together. Just to get started, can you tell me a bit more about what exactly happens when you try to watch? For example:
- Do you get an error message or just a black screen?
- Are you able to log into the app successfully?
- Have you tried watching on both the app and a browser?

Knowing these details will help me guide you better. Meanwhile, here are some initial steps you can try that often resolve access issues:

1. Log out and log back in: Sometimes the subscription status needs to refresh in the app.
2. Check your payment status: Verify your subscription is active and the payment went through correctly.
3. Update the app: Make sure you have the latest version of the PDC app installed, as updates fix bugs and improve streaming.
4. Clear your browser/app cache: Sometimes old cached data interferes with viewing content.
5. Try using a different browser (if watching on a desktop), or device, just to rule out device-specific problems.

If you have already tried these, let me know which ones so I can look into more advanced options like account verification, region restrictions, or potential server issues.

Does this sound like a good starting point? If you give me a bit more info about what you’ve tried or what exactly you see, we can go from there!

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