Hello! I understand you're having trouble logging into Ourtime. Let's work through this together.

To get started, could you tell me a bit more about the issue? For example:
- Are you using the Ourtime website or the app?
- Are you seeing any error messages?
- Have you tried resetting your password yet?
- Did this problem start recently or has it been ongoing?

Knowing these details will help me guide you better. Meanwhile, a common first step when login issues happen is to clear your browser cache and cookies if you are on the web, or ensure the app is updated if you're on mobile.

Could you please share some details?

can not log in to ourtime

Thank you for your patience. Since you mentioned you can't log in to the Ourtime app, let's try a few steps to get this sorted out.

1. Check Your Credentials: Make sure that your email/username and password are typed correctly. Sometimes, a small typo or capitalization can cause login failure.

2. Reset Your Password: If you haven't already, try resetting your password using the "Forgot Password" option in the app or on the website. Follow the instructions sent to your email to create a new password. Ensure the new password meets Ourtime's requirements.

3. Clear App Cache (Windows/Browser context):
Since you are using a device with WebKit on Windows 10, if accessing via the browser:
- Clear your browser cache and cookies to remove any corrupted login data.
- Restart the browser and try logging in again.

4. Try a Different Browser or Device: Sometimes browser compatibility issues arise. Try logging in from another browser (like Chrome, Firefox, or Edge) or use the mobile app if available.

5. Check Internet Connection: A weak or unstable internet connection may cause login issues. Confirm your connection is stable.

6. Update the App or Browser: Ensure your browser or Ourtime app is updated to the latest version for best compatibility.

7. Account Status: If none of the above work, there might be an issue with your account itself. It's possible your account could be locked, suspended, or there may be verification pending.

If these steps don’t resolve the problem, the issue may be more complex, and contacting Ourtime Customer Care would be a good next step. They can assist with account-specific problems. You can find their contact options here: https://help.ourtime.com/hc/en-us/articles/6619536131099-Contacting-Customer-Care[4].

Did you try any of these already? If yes, which ones? That way, I can suggest more specific advanced steps.