[Ourtime] When I try to use app it tells me I am under 18 ??????

S
Sheri
1 year ago In Ourtime
When I try to use app it tells me I am under 18 ??????

Comments

user
avatar
604 Points 4 Followers
Pierre

Pierre is a Parisian-born full-stack developer with an insatiable passion for co...

View Profile
1 year ago

Hi there! It sounds like you're running into an issue with the Ourtime app saying that you're under the age of 18. Let's work through this together.

Could you let me know how you set up your account? Specifically, did you enter your birthdate when you registered, and if so, what date did you put in? In some cases, if there’s a mismatch in the age information, it may prevent you from using the app.

If your birthday is correctly entered and you believe you should have access, there are a couple of options we can explore:

1. Check Your Account Info: You may want to verify your account details inside the app to see if everything is correct. Sometimes a simple error can cause this issue.

2. Contact Support: If your age is set correctly and you're still experiencing difficulties, I recommend contacting Ourtime's support team. You can reach them by emailing [email protected] to explain the situation.

3. Recreate the Account: As a last resort, you could consider deleting your account and creating a new one with the correct details. Sometimes, this can resolve issues that stem from initial setup.

Let me know how these steps sound, or if you’d like help with anything specific! Are you satisfied with the solution I provided?

Leave a comment