Hello! I understand you’re getting an “invalid length” error with your OPay virtual card. Just to clarify, is this error showing up when you try to enter your virtual card number somewhere online or trying to make a payment via the OPay app? Also, have you recently generated this virtual card, or has it been working fine previously?

This info will help me guide you better!

It's has not been working since I got it

Thanks for confirming that your virtual card hasn’t worked since you got it. Let's try to get this sorted out step-by-step.

1. Double-check the card number length: Virtual cards usually have 16 digits. Sometimes, copying the number might add spaces or exclude digits. Please ensure you're entering the full number exactly as provided, without spaces or missing digits.

2. Verify the card is activated: Some virtual cards require activation before use. Check in your OPay app if there’s an option to activate or enable the virtual card.

3. Update your OPay app: Since you are on Android 10 and using a WebKit-based browser, ensure your OPay app is updated to the latest version as older versions might not support new features properly. You can update via the Google Play Store. If the app isn’t updating or isn’t working, restarting your device and reconnecting to Wi-Fi can help2.

4. Clear app cache: Sometimes app data can get corrupted, leading to issues like invalid card numbers. To clear cache on your Android device:
- Go to Settings > Apps > OPay.
- Tap on Storage.
- Select Clear Cache.
Then restart the OPay app and check if the card works.

5. Generate a new virtual card: If the above steps don’t work, try generating a new virtual card within the OPay app. The card number might have been assigned incorrectly or corrupted during creation.

6. Check for restrictions: Some merchants or sites may not accept virtual cards or might require additional verification. Try using the card with different merchants or platforms to test.

If after all this the issue persists, the problem could be with your account setup or the card provisioning system. At that point, it’s best to reach out directly to OPay support via email ([email protected]) or chat for deeper investigation.

Please try these steps and let me know how it goes. Are you comfortable with these instructions?