Hello! I’m Pierre, here to help you get your hearing aids paired with the Amplifon app. To start, could you tell me if your hearing aids are powered on and in pairing mode? Also, have you already enabled Bluetooth on your Windows machine? Sometimes, being a bit closer physically to the hearing aids during the pairing process helps, too.

Meanwhile, here’s a general step-by-step approach we can try together:

1. Power on and Pairing Mode: Make sure your hearing aids are turned on and set to pairing mode. This mode typically allows your hearing aids to be visible to the device you want to connect to.

2. Enable Bluetooth on Windows:
- Go to your Windows 10 Settings by clicking the Start button, then the gear icon.
- Select “Devices” > “Bluetooth & other devices.”
- Turn the Bluetooth toggle to “On.”

3. Scan for Devices:
- Click “Add Bluetooth or other device,” then choose “Bluetooth.”
- Wait for your hearing aids to show in the list of available devices.

4. Select and Pair: Click on your hearing aids when they appear, and follow any on-screen prompts to complete pairing.

5. Restart Devices if Needed: If you do not see the hearing aids, try restarting both your Windows device and the hearing aids, then repeat the above steps.

If you have already tried these steps, let me know at which point the process didn’t work or if there were any error messages. This will help me guide you better. Also, some hearing aids may require the app to activate pairing mode specifically, so I can guide you precisely if you tell me the model of your hearing aids.

Would you like me to walk you through any of these steps in more detail, or do you have more info about what you’ve tried so far?