[Amplifon] Right hearing aid not working

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sarah gander
5 months ago In Amplifon
Right hearing aid not working

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Pierre

Pierre is a Parisian-born full-stack developer with an insatiable passion for co...

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5 months ago

Hi! I understand your right hearing aid isn’t working, and I’m here to help you get it back up and running. Just to clarify a bit—are you having trouble with the hearing aid itself (like no sound), or is it a connectivity issue with the Amplifon app on your iPhone? Also, have you noticed if the hearing aid is powered on or if the volume is too low?

Once I know a bit more, I can guide you step-by-step. Meanwhile, here are some basic things we can check right away:

1. Make sure the right hearing aid is turned on. Sometimes it can accidentally get switched off.
2. Remove and re-insert the hearing aid. This can reset the connection.
3. Check the volume control if your hearing aid has manual volume buttons—make sure it’s not muted or too low.
4. Restart the Amplifon app on your iPhone.
5. Toggle Bluetooth off and on on your iPhone (iOS 18.6.2) to refresh the connection.
6. Forget the hearing aid in Bluetooth settings and re-pair it via the app.

Have you tried any of these steps yet? If so, let me know which ones, and if the problem persists, we can try more specific troubleshooting!

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