Hi! Thanks for reaching out. I want to make sure I understand your issue correctly—you’re using the iArtbook app on your iPhone with iOS 18.5, and when you try to save a drawing, a popup about the paid version appears, but there’s no button to proceed or save. You also mentioned something about missing ads, is that right?

Just to clarify, are you using the free version where saving usually requires watching an ad, or did you try to upgrade to the paid version? Also, does the app get stuck on that popup without giving you any option, or does it disappear after some time?

This info will help me guide you better. Meanwhile, here’s a common reason for this kind of issue:

iArtbook’s free version typically requires watching ads before allowing saving. If there are no ads available, the app might get stuck showing the paid upgrade prompt without the usual countdown or save button appearing, as some users have reported.

Here’s what we can try step-by-step:

1. Restart the app: Close iArtbook completely (swipe it away from app switcher) and reopen it. Sometimes this resets the ad loading process.

2. Check your internet connection: Ads need a steady internet connection. Try switching between Wi-Fi and cellular data to see if ads load properly.

3. Try to save again: After restarting and confirming connectivity, try to save your drawing. See if the countdown or save button appears as expected.

4. Clear cache or reinstall: If the issue persists, consider reinstalling the app. This can clear corrupted temporary data that might be causing the popup malfunction.

5. Check for app updates: Make sure you have the latest iArtbook version from the App Store. Sometimes bugs are fixed in updates.

If none of these work, the problem might be with the app’s ad servers or a bug causing the save button not to display. Since that situation has come up before as discussed in online forums, you might want to consider:

- Temporarily upgrading to the paid version to bypass ads and save immediately.

- Contacting iArtbook support directly via their help or feedback section for a fix.

Would you like me to walk you through any of these steps in more detail? Or have you tried some of these already? Let me know so I can assist you further!

1

I have IpadOs 18.6.2 and app version 10.7. IArtbook was updated yesterday and it didn’t work simse this time. I do all your advices instead of reinstall

Thanks for the extra details! Since you’re on iPadOS 18.6.2 and iArtbook version 10.7—just updated yesterday—and the saving issue started right after the update, it sounds like this might be a bug introduced with this version.

You mentioned trying everything except reinstalling, so that’s an important step here because a fresh install can clear out anything corrupted from the update process.

Here’s what I recommend next:

1. Backup your drawings: Before reinstalling, make sure you save or export any important drawings you have, if possible, so you don’t lose any work.

2. Delete the app: Tap and hold the iArtbook icon > Remove App > Delete App to uninstall it completely.

3. Restart your iPad: Restarting can clear temporary glitches affecting the app.

4. Reinstall iArtbook: Go to the App Store and download iArtbook fresh.

Sometimes app updates can glitch during installation or leave corrupted files, and reinstalling is often the best fix to resolve those issues completely.

If after reinstalling the problem persists, it’s likely a bug in the current version 10.7 on iPadOS 18.6.2. In that case, your best approach would be:

- Reporting the bug to iArtbook’s support team with your device and iOS version details.
- Checking community forums like Reddit for any temporary workarounds users might have found.
- Keeping an eye out for a newer update that fixes this issue.

Since your problem specifically arises after the update and nothing else has worked, reinstalling is a necessary step to try next.

Would you like me to guide you through the reinstall process, or help with backing up your drawings first? Let me know!

I can’t save important drawing because i don’t have any ads and button on free version

Thanks for sharing those details again. Since you’re on the free version of iArtbook on your iPad with iPadOS 18.6.2, and after the recent update (version 10.7), you can’t save your drawing because ads aren’t showing and the save button itself is missing, this is a known issue for some users. The app’s free saving mechanism relies on watching ads, and if ads don’t load, the save countdown or button sometimes fails to appear, leaving you stuck on the paid upgrade prompt without any option to save1 6.

Since you’ve tried restarting and checking the connection with no success, and reinstalling hasn’t been done yet, here’s what I suggest as your best next steps:

1. Backup your work: If possible, try to take screenshots of your drawing or export portions (like exporting layers as images if the app allows) so you don’t lose your work in case of reinstall or app crashes.

2. Reinstall the app: Delete iArtbook and reinstall it from the App Store. This can fix missing UI elements like the save button caused by update glitches.

3. Try saving offline: After reinstalling, connect to Wi-Fi or cellular and attempt saving again. Sometimes a fresh install triggers ad loading properly.

4. Consider upgrading temporarily: If the reinstall doesn’t restore the save functionality on free version, and since saving is important to you, upgrading to the paid version briefly could bypass the ad-saving roadblock while this bug is addressed.

5. Report the bug: Contact iArtbook support directly through the app’s help or feedback option. Provide your iOS version and app version plus details of the issue so they can prioritize a fix.

6. Keep an eye on updates: The developers may release a patch soon to address this ad/save button bug in version 10.7 for iPadOS 18.6.2.

I understand losing the ability to save your artwork is a big problem. The reinstall step often solves the save button missing issue. If you want, I can walk you through backing up your work or the reinstall process.

Are you satisfied with this solution, or would you like help with any of these steps?

Troubleshooting iArtbook save issues

Hi! I see you’re looking for guidance on troubleshooting save issues with iArtbook on your iPad. Since you mentioned earlier that the save button and ads aren’t showing in the free version after the latest update, here’s a focused approach based on common community experiences and known app behaviors:

1. Confirm Stable Internet Connection: Ads are required for saving in the free version, so a strong and stable internet connection is essential. Try switching between Wi-Fi and cellular data to test ad loading.

2. Restart the App and Device: Close iArtbook completely (swipe it away from the app switcher) and restart your iPad. This can fix temporary glitches.

3. Reinstall the App: Since you mentioned you haven’t reinstalled yet, a fresh install often resolves UI glitches like missing save buttons caused by update issues. Remember to backup important drawings before reinstalling if possible.

4. Check for Updates: Occasionally, app developers release a patch after problematic updates. Ensure you have the latest version of iArtbook or check the App Store for any recent updates.

5. Backup Your Work: If the app allows, export or screenshot your important drawings to prevent loss during troubleshooting.

6. Consider Temporary Upgrade: If saving is urgent and ads aren’t loading, upgrading to the paid version temporarily might bypass the issue.

7. Report the Issue: Use the iArtbook app’s feedback or support options to report the bug with details like your iOS and app version. This helps the developers prioritize the fix.

These steps align with discussions from iArtbook users reporting similar save and ad loading issues after updates1. For tutorials on saving and exporting, there are some helpful videos available that might offer additional tips if needed2 6.

Would you like me to guide you through any specific step, like backing up your work or reinstalling the app? Let me know!