Hi! I understand that your BNP Paribas GOmobile app is stuck on a green screen and isn't allowing you to enter the access code. Just to clarify, are you using the app on a Windows device with a WebKit browser, or are you using the mobile app on a smartphone? Also, have you tried any steps so far, like restarting the app or your device?

Meanwhile, here are some straightforward steps we can try to get this issue resolved:

1. Close and Restart the app/browser: Completely close the GOmobile app or browser tab, then reopen it to see if the green screen issue clears.

2. Clear Cache and Cookies (if using browser): Sometimes cached data can cause such freezes. In your WebKit browser on Windows 10, try clearing the cache and cookies:
- Go to browser settings
- Find privacy or history section
- Clear browsing data, including cache and cookies

3. Restart your device: A quick reboot can often clear temporary glitches.

4. Check for app updates: If you are using the mobile app, ensure it's updated to the latest version from the official store.

5. Try a different network connection: Sometimes connectivity issues hang the loading process; switching from Wi-Fi to mobile data or vice versa might help.

Because you mentioned the app freezes on the first green screen and won't open access for the code, it might be a deeper app sync or loading problem.

If these steps don't help, we can try advanced troubleshooting like uninstalling and reinstalling the app (if mobile), or verifying if there are server outages on the BNP Paribas services. Let me know what you’ve tried, and we can go from there!

The first green screen is frozen in a mobile app. Does not open the access code page

Thank you for clarifying that the BNP Paribas GOmobile app on your mobile device is freezing on the first green screen and not advancing to the access code page. That helps narrow things down!

Here’s a step-by-step approach tailored for your mobile app situation:

1. Force Close the App: On your phone, go to your app settings, find GOmobile, and select "Force Stop" to fully close it. Then reopen the app.

2. Clear the App Cache: Sometimes corrupted cached data causes the app to freeze.
- Go to your phone’s Settings > Apps > GOmobile.
- Tap on "Storage" and choose "Clear Cache."
- Avoid clearing data yet, as that may log you out.

3. Check for App Updates: Open your app store (Google Play or Apple App Store), see if there is a GOmobile update available, and install it if so.

4. Restart Your Mobile Device: Power it off, wait a few seconds and turn it back on to reset temporary faults.

5. Try Connecting to Different Network: If possible, switch from Wi-Fi to mobile data or vice versa, to exclude connectivity issues.

6. Reinstall the App: If none of the above works, uninstall GOmobile and reinstall it fresh from your app store. This will often fix corrupted files causing startup freezes.

If after these steps the green screen issue persists, it might be related to a deeper problem like a corrupted user profile or a server-side issue. You could check for any current server outages or updates from BNP Paribas support channels.

If you want, I can guide you through any of these steps in more detail—just let me know. Does this plan sound good to you? Have you tried any of these steps so far?

Also, according to what others have experienced, this green screen freeze often points to cache or app data conflicts, and clearing cache or reinstalling usually resolves it4 3.

Is there a recent update causing issues with BNPP app?

Thanks for your question about recent updates possibly causing issues with the BNP Paribas GOmobile app.

From the latest information available, there haven’t been widespread reports or official announcements indicating any recent update is causing freezing or access code page problems. The app generally maintains good user ratings with most users not facing major issues after updates1 4.

That said, there have been occasional, short-lived service interruptions acknowledged by BNP Paribas support, which they quickly resolved, as seen in some user feedback and social media10. These are usually temporary and don’t last long.

If you just updated the app and started experiencing this issue, sometimes a clean reinstall (uninstall + reinstall) helps clear residual conflicts from the update. Also, ensuring your device’s OS is up to date is important.

If your problem persists despite trying the basic fixes, it might be helpful to contact BNP Paribas customer support directly so they can check for any account-specific or technical issues.

Would you like guidance on performing a clean reinstall or other advanced steps?

If I reinstall Go mobile on my phone, what info I would need to get access to my account

Great question about what you'll need to access your BNP Paribas GOmobile account after reinstalling the app on your phone. Here’s what you typically should have ready to make the re-login process smooth:

1. Your login credentials: This is usually your username or client ID that you originally set up for your BNP Paribas online/mobile banking.

2. Your password or PIN: The password you use for your account login or your mobile banking PIN.

3. Access to your phone number or registered email: Because BNP Paribas uses strong authentication, you will likely receive a one-time access or authorization code via SMS or email to verify your identity during the login process.

4. Possibly a security device or app: If your account uses a security token device or an additional authentication app, have that handy to generate codes or confirm your identity.

5. Internet connection: Ensure your mobile device is connected to a stable network to receive authorization codes and communicate with the bank servers.

After reinstalling the app from the official Google Play Store or Apple App Store, upon opening it, you will be guided to enter your login details and then an access code will be sent to you as part of the secure sign-in process1 8.

If you experience any issue receiving the access code (e.g., no SMS), please check your network connection or contact BNP Paribas customer support to confirm your contact details and possible service issues.

Would you like me to walk you through the reinstall and login process step-by-step?

How to recover my BNP Paribas account on the app after reinstalling?

How to recover my BNP Paribas account on the app after reinstalling?

Thanks for asking about how to recover your BNP Paribas account in the GOmobile app after reinstalling it. I’m happy to guide you through the process step-by-step.

Here’s what to do after you’ve reinstalled the GOmobile app on your mobile device:

1. Open the GOmobile App: Launch the app once installation is complete.

2. Enter Your Login Credentials: Use your username or client ID along with your password or PIN that you originally created when setting up your account.

3. Receive and Enter Access Code: As a security measure, the app will send a one-time access code via SMS or email to the contact details registered with your account. Enter this code in the app to verify your identity and proceed.

4. Set Up or Confirm Security Settings: Depending on the app version and your account security preferences, you might be asked to set up biometric access (like fingerprint or face recognition) or configure additional verification measures.

5. Access Your Account: Once verification is complete, you should regain full access to your account and services.

If you don’t remember your login details or don’t receive the access code, you can recover your user ID or reset your password by contacting BNP Paribas customer support or using their online account recovery options.

For more information or if you need detailed steps specific to your region or device, you can also visit BNP Paribas’s official GOmobile page here1.

Would you like me to help you with any of these steps or provide support for account recovery options?

I no longer have the phone number I gave BNP and cannot receive the SMS code

Thank you for letting me know that you no longer have access to the phone number registered for receiving your BNP Paribas GOmobile app SMS codes. That does make things a bit trickier since the access codes are sent to that number for security verification.

Here’s what you can do to update your phone number for receiving SMS codes and recover access:

1. Contact BNP Paribas Customer Support Directly:
Since you can’t receive the authorization code on your old number, you will need to speak with a bank representative. They can securely verify your identity through other means and update your registered phone number for you. This is necessary because updating the phone number usually isn’t possible directly within the app if you can’t log in2.

2. Visit a Local Branch (if feasible):
If you prefer, visiting a BNP Paribas branch with valid identification can also expedite the process of updating your contact details.

3. Prepare Your Identification:
Be ready to provide identification documents (passport, ID card) and any account information to confirm your identity during the process.

4. Once Your Phone Number is Updated:
You will be able to receive SMS access codes on the new number and log back into the GOmobile app normally.

Because this is a security-sensitive change, the bank has strict verification steps to protect your account. So, direct intervention by BNP Paribas support is the safest and fastest way to recover your access.

Would you like me to help you find the best contact channels for BNP Paribas support based on your country or region?

Contact BNP Paribas support for SMS code issues

Contact BNP Paribas support for SMS code issues

I understand you need to contact BNP Paribas support regarding issues receiving the SMS code for GOmobile app access.

For this kind of security-sensitive problem, the best step is to reach out directly to BNP Paribas customer support. Unfortunately, the app itself doesn't provide an automatic way to update your phone number or receive codes if you can't access your registered number.

Here are some ways to get in touch with BNP Paribas support for help with SMS code or account recovery:

1. Visit the official BNP Paribas GOmobile page for contact details and guidance:
GOmobile application - BNP Paribas

2. Call the BNP Paribas customer support phone number for your region (you can find the phone number on BNP Paribas website or your banking documents).

3. If possible, visit a local BNP Paribas branch to verify your identity in person and update your contact information.

Because account security is a priority, bank staff will help verify your identity through other methods and update your registered phone number so you can receive the SMS access codes on your new number.

If you want, I can help you find the specific contact number or email address for BNP Paribas support depending on your country. Would you like me to do that?

BNP Paribas support contact number for app issues

Thank you for asking about the contact number for BNP Paribas GOmobile app support.

If you’re facing issues with the app or SMS code access, you can reach BNP Paribas Bank Polska’s helpline at:

- 500 990 500
- Or: +48 22 134 00 00

This helpline is available 24/7, 7 days a week, so you can call anytime for assistance with your mobile app issues1 2.

If you're outside Poland or need a different regional support number, please let me know your country, and I can help find that for you.

Are you satisfied with this information, or would you like me to assist further?

Does BNP Paribas have a live chat for app support?

Thanks for asking about live chat support for the BNP Paribas GOmobile app. Based on the current available information, BNP Paribas does not offer a dedicated live chat feature specifically for the GOmobile app support within the app or on their official public websites.5

However, BNP Paribas provides several other convenient customer support options:
- Phone support is available 24/7 via these numbers: +48 500 990 500 and +48 22 134 00 00 for BNP Paribas Bank Polska customers1.
- You may find contact options including chat on the broader BNP Paribas Group support pages, but these are generally not app-specific3.
- In some countries, BNP Paribas branches or websites may provide messaging or contact forms, but no direct live chat tied specifically to the GOmobile app is mentioned.7

If live chat is your preferred support channel, calling the helpline or using the email/contact forms on BNP Paribas official site would be the best alternatives right now. If you want, I can help you with the phone numbers or direct you to a contact form depending on your region. Would that be helpful?