Hi there! I understand you're having trouble with the app download on your Android device. Let's figure this out together.

Could you let me know if you're facing any specific error messages when the download fails? Also, how is your internet connection—are you on Wi-Fi, or are you using mobile data? This information will help us troubleshoot more effectively.

It just states that it couldn't download. How much storage does it take? I definitely have enough but it shows 65MB crossed out and 9MB behind

Thank you for providing more details! The PolyBuzz app typically requires around 65 MB, so it seems like space might be tight on your device since you mentioned having 9 MB available. Here’s what we can do to address this download issue:

1. Free Up Storage:
- Since you have limited space, let’s try to free up some storage. You can delete apps you no longer use, or a few files that aren’t needed.
- Go to your Settings > Storage. From there, you should see what's taking up space. Clearing out downloads and unnecessary apps can help.

2. Clear Cache:
- Clearing the cache for the Google Play Store can sometimes help with download issues. Go to Settings > Apps > Google Play Store > Storage, and then tap on Clear Cache.

3. Check Your Internet Connection:
- Make sure you’re connected to a stable Wi-Fi network or have a strong mobile data connection. A poor connection could also result in download failures.

4. Restart Your Phone:
- Sometimes a simple restart can resolve temporary glitches. Just hold the power button and select Restart.

Once you follow these steps, try downloading the app again. Let me know if you still encounter any issues!

I have already done all that. My phone currently uses 77.5GB out of 128GB so 65MB should be no problem. I have restarted my phone, reinstalled the app and deleted storage yet the number never changes

I appreciate your patience. It sounds like there might be some underlying storage issues that are preventing the app from downloading despite having ample space. Here's what we can check next:

1. Hidden Files and Cached Data:
- Sometimes, hidden files and cached data can take up space that isn't immediately visible. You can use a file manager app to explore your storage and see if there are any large files you can delete. Apps like "Files by Google" can help identify big files and help you clean up unnecessary items.

2. Check for Application Residue:
- The system may be recognizing space used by previously installed apps even if you've uninstalled them. You can try going to Settings > Apps > and check if there are any remnants of apps you have uninstalled. Make sure to clear the data and cache of those apps, if any are found.

3. Download Location:
- If you're still running into issues, ensure that your downloads are being done to your internal storage rather than an SD card or another location that might have issues. You might want to adjust settings in the app store or within the app you’re trying to download to specify the download location.

4. Factory Reset (Last Resort):
- If none of the above solutions work, as a last resort you might consider a factory reset of your device, but make sure to back up your important data first. This can resolve any software glitches that might be causing the storage issue.

If you'd like, I can look up more detailed solutions for specific issues regarding Android's handling of storage. Just let me know! Is there anything else we should focus on?