Hi! I understand that when you try to use the roleplay or tutor mode in the Learn a Language* app, it gets stuck and becomes unusable. Let’s see if we can get that sorted out.

To start, can you tell me a bit more about what happens exactly when it "gets stuck"? For example:
- Does the app freeze or crash?
- Are you seeing any error messages or just a loading screen?
- Is this happening every time you try to start roleplay or tutor mode, or only sometimes?

Meanwhile, here’s a step-by-step approach you can try on your Windows device and WebKit browser to troubleshoot this:

1. Refresh the App/Browser: Sometimes a simple refresh or restarting the app/browser helps clear temporary glitches.

2. Clear Browser Cache: Cached data can interfere with app features.
- In your WebKit-based browser, go to settings > Privacy > Clear browsing data > select Cached images and files > Clear data.

3. Check for Updates:
- Make sure your Learn a Language* app or web version is fully updated.
- Also, ensure Windows and your browser are updated to their latest versions.

4. Try a Different Network: Sometimes, network issues or firewalls can block certain app functions.
- If possible, try switching to another WiFi or use a mobile hotspot to test.

5. Disable Browser Extensions: Some extensions can interfere with web apps.
- Temporarily disable any ad blockers or similar tools and test again.

6. Log Out and Back In: This can reload your user settings and might resolve session issues.

If you’ve tried these already or the problem persists, there may be an underlying issue with the app’s roleplay or tutor modules, possibly a temporary server issue as reported by other users on social groups for similar language apps1.

Let me know what you’ve tried or what exactly you observe when the app gets stuck, so I can guide you further!