Hi there! Thanks for reaching out about your thank you e-card freezing while you’re writing your message. That sounds like something we definitely want to get sorted out for you. To start, could you tell me if you’re using the American Greetings Ecards app or accessing the site through your browser on your Android 10 device? Also, do you see the screen freeze immediately after typing, or at a specific point like after clicking a button?

In the meantime, a few simple steps might help us fix this:

1. Clear your browser's cache and cookies. Sometimes stored data can cause the site to freeze. You can do this by going to your browser’s settings, finding the privacy or storage section, and selecting clear cache and cookies.
2. Close the browser completely and reopen it, then try again.
3. If you are using the app, try force closing it and restarting.
4. Make sure your browser or app is updated to the latest version available.

If you already tried these or still have the problem, please let me know so I can guide you further!