Hi! I see you're having trouble sending American Greetings Ecards from your new Google Pixel 9 Pro. Let’s get this sorted out together.

To start, could you please tell me if the issue occurs right when you try to send the ecard? For example, do you get an error message, or does the app just freeze or seem unresponsive? Also, have you tried sending ecards before on any other device or is this your first time?

Meanwhile, here are a few simple troubleshooting steps specific to your Google Pixel 9 Pro that you can try:

1. Restart your phone: This clears out temporary glitches that might affect the app’s performance.
2. Check your internet connection: Make sure you have a stable Wi-Fi or mobile data connection because the app needs connectivity to send ecards.
3. Update the American Greetings app: Ensure the app is updated to the latest version from the Google Play Store.
4. Clear app cache and data:
- Go to Settings > Apps > American Greetings.
- Tap Storage & cache.
- First tap Clear Cache, then try sending an ecard.
- If it still doesn't work, go back and tap Clear Storage/Data (note this may log you out and reset the app settings).
5. Check your message entry: When personalizing your ecard, avoid copying and pasting text from other documents into the message field. Type your message directly to avoid formatting issues that can cause sending errors1.

After these steps, please try sending an ecard again. If it still doesn’t send, let me know what happened during these attempts so we can dive deeper together.

Are you satisfied with this initial approach?