Hi! I understand your Spike app crashed on your Windows 10 laptop and you're not using Bluetooth devices, but you'd like to reconnect only on this laptop. Let’s get this sorted out together.

Could you please share a bit more about what happened? For instance:
- Did the app crash while opening, during use, or at a specific action?
- Are you trying to connect the Spike Prime Hub via USB or Bluetooth?
- Have you already tried restarting the app or your laptop?
- Any error messages or unusual behavior you noticed?

In the meantime, I'll guide you through some steps that often help with Spike app issues on Windows 10:

1. Restart Your Laptop and the Spike Hub
Sometimes a restart clears temporary glitches. For the Hub, press and hold the power button for about 10 seconds until it turns off, then power it back on.

2. Reconnect via USB Cable
Since you prefer not to use Bluetooth, ensure you connect the Hub using the official USB cable directly to your laptop’s USB port.

3. Update the Spike App and Hub Firmware
- Open the Spike App and see if it prompts for any updates.
- The initial connection may require the Hub’s operating system to be updated through USB.
- If the app crashes before update, try reinstalling the app: uninstall fully, then download the latest version from the official Spike website.

4. Clear App Cache and Temporary Files
Sometimes corrupted cache causes crashes. You can clear the Spike app cache through Windows settings or app options if available.

5. Check USB Drivers on Windows 10
Go to Device Manager and look for any issues with USB or Hub-related drivers. Updating or reinstalling drivers might help.

If the app still crashes after these steps, we might want to look into error log details or possible software conflicts specific to your laptop.

Would you please share how these suggestions work for you so far? If the issue persists, we can explore deeper troubleshooting or potential support contacts.

Are you comfortable trying these steps?

Lenovo laptops are known for their strong build quality, practical designs and dependable performance. Whether you’re choosing a device for the office, university, home use, or creative work, Lenovo offers a wide selection across its ThinkPad, IdeaPad and Yoga series to suit different needs and budgets.https://theinsightsolutions.com/category/laptops/lenovo-laptops/