Hi! I understand you’re having trouble logging into the Spike app on your iPad running iOS 18.5. To help you best, could you please tell me a bit more about what happens when you try to log in? For example, are you seeing an error message, or does the app just not respond? Also, are you logging in with an email and password, or using another method like a social login?

Meanwhile, here’s a quick checklist we can try:

1. Double-check that you’re entering your email and password correctly, including any capitalization or special characters.

2. If you think the password might be incorrect, use the password recovery option on the login screen to reset it.

3. Sometimes, app data or cache can cause issues. You can try closing the Spike app completely, then reopening it.

4. Restart your iPad to clear any temporary glitches that may interfere with login.

5. Make sure your iPad is connected to a stable internet connection.

6. If you’ve logged in successfully before, try deleting any cookies or app data related to Spike (though on iOS this usually isn’t as accessible, so restarting the app is a good alternative).

If these don’t work, I can guide you through more detailed steps or check if there are any known issues with the app on iOS 18.5. Let me know what you’ve tried so far and what behavior you’re seeing!

Are you seeing any specific error messages during login?

Error 999 when entering or trying to reset password

Thanks for sharing that you’re encountering Error 999 when trying to log in or reset your password in the Spike app on your iPad. This specific error usually indicates a problem with the app's authentication process—sometimes linked to server communication or account validation issues.

Here’s what I suggest we try, step-by-step:

1. Check your internet connection: Ensure you have a strong, stable Wi-Fi or cellular connection. Sometimes network hiccups trigger login errors.

2. Restart the Spike app: Fully close the app (double-press the home button or swipe up from the bottom and swipe the Spike app away), then open it fresh.

3. Restart your iPad: This often clears temporary glitches affecting connectivity or app performance.

4. Try logging in from a different device or browser: If you have access to another device or can use a desktop browser, attempt to log in there. Sometimes login errors like this can be device-specific. You mentioned password reset—try initiating the reset on another device or browser as well.

5. Clear app cache (if possible): iOS apps don’t have a direct cache-clear feature like on Android, but reinstalling the app can serve a similar purpose:
- Delete the Spike app from your iPad.
- Restart your device.
- Download and install the latest Spike app version from the App Store.

6. Check for Spike service status: Occasionally such errors happen due to server outages or maintenance. You can quickly verify if Spike is having issues by visiting their official status page or Twitter support channel.

7. Contact Spike Support directly: If none of the above resolves Error 999, it’s best to reach out to Spike’s technical support team at [email protected] or [email protected]. They can investigate your account status or backend logs to identify the problem.

If you want, I can keep guiding you through these steps or help you draft a message for Spike support. Just let me know! Did you try any of these already?