Hi there! Thanks for reaching out about the Sam’s Club app not working with location requests on your iPhone running iOS 18.6. Let’s get this figured out together.

First, can you tell me more about what happens when the app asks for your location? For example:
- Do you see a prompt to allow location access and it doesn’t respond?
- Or does the prompt appear but after you allow it, the app still won’t load or work properly?
- Have you already checked if Location Services are enabled for the Sam’s Club app specifically?

Meanwhile, here’s a quick step-by-step check to start with:

1. Verify Location Permissions:
- Open your iPhone’s Settings app.
- Scroll down and tap Sam’s Club.
- Tap Location and make sure it’s set to While Using the App or Always.
- If it’s set to Never, that could be why the app isn't working with location.

2. Check Location Services Globally:
- In Settings, go to Privacy & Security > Location Services.
- Make sure Location Services is toggled On.

3. Restart the Sam’s Club App:
- Swipe up from the bottom and pause (or double-click the home button if your iPhone has one) to bring up the app switcher.
- Find the Sam’s Club app and swipe it away to close.
- Open the app again and see if it requests location access properly.

4. Restart Your iPhone:
- Sometimes a quick reboot helps with app glitches.
- Hold the side button and volume button until you see the power off slider; turn off and back on.

5. Update the Sam’s Club App:
- Open the App Store.
- Tap your profile icon at the top right.
- Scroll to Sam’s Club and update if an update is available.

If you’ve already done these or the issue persists, it could be due to app bugs or conflicts with security settings such as content blockers or VPNs that prevent the app from accessing location data.

Do you use any VPN or content blockers on your iPhone? Sometimes those interfere with app connectivity and location.

Let me know these additional details, and we’ll continue troubleshooting!

I have done everything that was suggested and the app still doesn’t work. But it works on my spouse’s phone

Thanks for letting me know that you’ve tried all the usual steps and that the Sam’s Club app works fine on your spouse’s iPhone but not on yours. That’s a helpful clue.

Since the app works on a different device, the issue likely lies with something specific to your iPhone’s setup or the app’s data on your device. Let’s try these more advanced steps:

1. Clear App Cache and Data
Unfortunately, iOS doesn’t have a direct app cache clearing option like Android, but you can achieve a similar effect by uninstalling and reinstalling the app:
- Press and hold the Sam’s Club app icon on your home screen.
- Select Remove App > Delete App, and confirm.
- Go to the App Store, search for Sam’s Club, and reinstall it.
This fresh install often resolves data corruption or cache issues.

2. Check for iOS Restrictions or Profiles
Sometimes device management profiles or settings can block app functions:
- Open Settings > General > VPN & Device Management.
- If you see any profiles or VPNs installed that might limit app permissions, try disabling or removing them temporarily.

3. Reset Location & Privacy Settings
Resetting these can clear any hidden permission conflicts:
- Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Location & Privacy.
- After resetting, open the Sam’s Club app again and grant location permission when prompted.

4. Test on a Different Network
Sometimes network restrictions or firewalls cause apps to fail:
- If possible, switch from Wi-Fi to cellular data or vice versa and see if the app behaves differently.

5. Check for Any Security or Content Blockers
If you have any apps that block tracking, ads, or act as firewalls (like Safari content blockers or third-party VPNs), try disabling them temporarily.

If after trying these steps the app still doesn’t work on your iPhone but does on your spouse’s, it may be useful to contact Sam’s Club mobile support directly for assistance that can dig into your account and device specifics. You can email their mobile support at [email protected].

Would you like me to guide you through any of these steps in more detail? Also, do you use VPNs or device management profiles on your phone?

Let me know how you want to proceed!

How to clear cache and data for the Sam's Club app?

Thanks for asking! On an iPhone with iOS 18.6, there isn’t a direct way to clear the cache and data for a specific app like the Sam’s Club app as you might on Android. Instead, the best way to clear cache and data on iOS is to uninstall and then reinstall the app. This removes all the app’s local data and cached files, giving you a clean start.

Here’s how you can do that:

1. Delete the Sam’s Club app
- Press and hold the Sam’s Club app icon on your home screen.
- Tap Remove App or the 'X'.
- Confirm by selecting Delete App.

2. Reinstall the app
- Open the App Store.
- Search for Sam’s Club and tap the download icon to reinstall it.

3. Log back in and provide location permissions when prompted.

This effectively clears the app cache/data on your iPhone. Just keep in mind any locally saved data in the app will be removed, but your account info and preferences should be stored on their servers and restored when you log back in.

If you want more info, here’s a quick video explaining how cache clearing works on iPhone apps: How to Clear App Cache on iPhone - YouTube

Would you like me to walk you through this process step-by-step?