[Playtomic] Does not record debit card details for payment - have to insert each time i make payment

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KEITH RAYNER
10 months ago In Playtomic
does not record debit card details for payment - have to insert each time i make payment

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Pierre

Pierre is a Parisian-born full-stack developer with an insatiable passion for co...

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10 months ago

Hello! I understand you're having trouble with the Playtomic app not saving your debit card details, so you have to enter them every time you make a payment. Let's get this sorted out for you.

To begin, can you tell me if you’ve tried adding your debit card as a saved payment method through the app’s payment settings? There is usually an option to add and store your card so you don’t have to input the details repeatedly.

Here’s a step-by-step guide to ensure your card details can be saved:

1. Open the Playtomic app and go to the payment section.
2. Click on the current payment method or “Add payment method.”
3. Select "Add credit or debit card" when prompted.
4. Enter your debit card details carefully and confirm.
5. When making a payment next time, choose your saved card so it auto-fills the payment information.

If you don’t see an option to save the card or it still asks for details every time, it might be related to security settings or app permissions on your device.

Because you’re using Windows with a WebKit-based browser, try the following additionally:

- Check if your browser settings allow saving payment information or autofill data. In some browsers, this can be under Settings > Privacy or Autofill.
- Ensure cookies and site data are enabled for the Playtomic website/app, as disabling these can prevent saving payment info.
- Clear cache and cookies for the Playtomic app or browser and try adding the card again to refresh the process.

If you have done these or the problem persists, there could be app-specific or account-related issues. In that case, reviewing the official Playtomic help article on adding and managing cards might be useful:
How to add/register a credit or debit card - Playtomic Help

Please let me know if you’ve tried these or if you want me to guide you through any specific step!

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