[Da Fit] The app will not show me the weekly or monthly total steps, only daily

S
Sandy
11 months ago In Da Fit
The app will not show me the weekly or monthly total steps, only daily

Comments

user
avatar
57 Points 5 Followers
Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

View Profile
11 months ago

Hi! Thanks for reaching out about the Da Fit app not showing you the weekly or monthly total steps, only the daily ones. I’d like to help you get those total summaries showing again.

First, could you tell me:
- Are you able to see daily step counts on the app's main screen without issue?
- Have you checked if there is an option or toggle in the app to switch between day, week, and month views? Sometimes it can be on the steps screen or in a filter setting.
- Have you recently updated the app to the latest version?
- Are you fully synced with your device and connected correctly?

For Da Fit, weekly step reports usually update every Monday morning, so if it's before that, weekly totals might not appear yet. Also, make sure you try tapping on the step graph or bar chart in the app—it sometimes reveals more detailed info like weekly or monthly totals.

Here’s a step-by-step for you to try:
1. Open your Da Fit app and go to the Steps section.
2. Look at the top or somewhere on that screen for day/week/month view options and tap “Week” or “Month.”
3. If no explicit button is visible, try tapping on the graph bars representing days; sometimes tapping them shows aggregate data.
4. If nothing appears, try syncing your watch/device manually to ensure data is up to date. Go to the app’s sync feature and initiate sync.
5. Close the app completely (swipe it away) and reopen it after syncing.
6. Finally, check if the app has any updates available in the App Store.

If these steps don’t resolve it, it may also be worth linking your Da Fit app with Google Fit if you use it—some users see weekly step totals better there after syncing.

Let me know what you find or if anything seems off, and we can go deeper from there! Are you able to see any week/month toggle or related info so far?

S
Sandy
11 months ago

The toggle for week or month doesn’t do anything

user
avatar
57 Points 5 Followers
Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

View Profile
11 months ago

Thanks for letting me know the toggle for week or month isn’t doing anything. That helps narrow things down a bit.

Sometimes the Da Fit app’s weekly or monthly views may not load properly due to sync or data issues, or occasionally the app may have a temporary glitch.

Here’s what I’d suggest next:
1. Fully close the Da Fit app on your iPhone (swipe it away from the multitasking view).
2. Restart your iPhone (just to refresh everything).
3. Open the Da Fit app again and ensure your watch/device is connected and synced manually in the app.
4. Check the app version in the App Store to confirm you’re on the latest update. If not, please update it.
5. Try clearing the app cache if possible (usually by reinstalling the app on iOS): uninstall Da Fit, then reinstall it fresh from the App Store. You'll need to re-pair your device after reinstalling.

If even after reinstalling the toggles still do nothing, it could be a bug or a known limitation in your current version or device pairing.

As an additional troubleshooting step, can you tell me:
- What model of watch or fitness band you have?
- Whether you see any overall weekly or monthly step summaries anywhere else in the app, such as in your profile or statistics section?

Also, linking the Da Fit app with a third-party app like Google Fit might help you get more reliable weekly/monthly summaries as a workaround.

Let me know how these steps go, and we can figure out the next move! Would you like me to guide you through reinstalling the app?

S
Sandy
11 months ago

Troubleshoot Da Fit app weekly/monthly view toggle

user
avatar
57 Points 5 Followers
Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

View Profile
11 months ago

Thanks for your patience! I looked into troubleshooting the Da Fit app’s weekly/monthly view toggle issue. Although I didn’t find direct step-by-step guides specific to toggles, here’s a consolidated approach based on typical Da Fit app behavior and syncing principles:

1. Ensure your watch or fitness band is properly paired and connected via Bluetooth. You can check this in the iPhone settings under Bluetooth and in the Da Fit app’s device connection area.
2. Manually sync the app by swiping down on the home or steps screen in the Da Fit app to refresh the data. Sometimes step data doesn’t update automatically, affecting weekly or monthly views.
3. Restart both your iPhone and your wearable device to clear temporary glitches.
4. Confirm you are running the latest version of the Da Fit app from the App Store, as updates can fix these UI toggling issues.
5. If toggling still doesn’t change the display, try uninstalling and reinstalling the app, then re-pair your device. This often resets any cached data or corrupted settings.
6. Keep in mind that weekly summaries may update only weekly (such as on Mondays), so if you check midweek, the weekly total might not fully display until the week resets.
7. Check if you have any app permissions disabled that might prevent data display—go to iPhone Settings > Da Fit and allow all necessary permissions.

If after these steps the toggles still do not show weekly or monthly totals correctly, it could be a bug or compatibility issue with your watch model or iOS version. In that case, contacting Da Fit support directly at [email protected] would be the best next step to look into device-specific fixes or app updates.

Would you like me to guide you through the reinstall and re-pair process on your iPhone to refresh the app completely? Let me know!

Leave a comment