Hi there! I’m Emily, here to help you get your SaitaPro wallet restored on your iPhone running iOS 18.5. To get started, could you tell me a bit more about the issue you’re facing? For example:

- Are you seeing any error messages when you try to restore the wallet?
- What method are you using to restore it (seed phrase, backup file, etc.)?
- Have you tried any steps already to fix the problem?

This will help me guide you more precisely. Meanwhile, I’ll give you a general step-by-step process that often resolves wallet restore issues on SaitaPro:

1. Ensure your backup phrase or file is correct and complete—this is crucial for restoring any wallet.
2. Open the SaitaPro app on your iPhone.
3. On the start screen, look for an option like “Restore Wallet” or “Import Wallet.”
4. Enter your 12 or 24-word seed phrase carefully or upload your backup if that’s the method you’re using.
5. If prompted, set a new security PIN or password.
6. Make sure your iPhone has a stable internet connection during this process.
7. If the app crashes or fails to open, try restarting your iPhone and reinstalling the SaitaPro app from the App Store, then attempt the restore again.

If you’ve done this and it still doesn’t work, it might be helpful to check for any app updates or known outages that could be affecting the wallet restoration.

Could you let me know what specifically you’ve tried and any exact errors you see? That way, I can offer more detailed guidance.

after entering the seed phrases the application starts loading and nothing happens. I tried many times

Thanks for sharing that detail. When the SaitaPro app loads endlessly after entering your seed phrases, it often points to an app glitch or connectivity hiccup.

Here’s what we can try next to get past this loading issue:

1. Check Your Internet Connection:
Ensure your iPhone is connected to a stable Wi-Fi or cellular network. Sometimes poor connectivity stalls the restore.

2. Force Close & Restart SaitaPro:
Double-click the Home button (or swipe up from the bottom if your iPhone uses Face ID) to bring up open apps. Swipe the SaitaPro app off the screen to close it fully, then reopen it and try again.

3. Reinstall the App:
Uninstall SaitaPro, then go to the App Store and reinstall it freshly. Before uninstalling, double-check you have your seed phrase safely noted since uninstalling will clear the app data.

4. Clear Cache (if available):
Sometimes app data caches cause issues. SaitaPro may not have a direct cache clear option on iOS, but reinstalling generally achieves this.

5. Try Restoring Seed Phrase Carefully:
Confirm that your seed phrase words are correct, in order, and without extra spaces or typos. It’s common for a single error to cause the app to freeze or fail.

6. Restart Your iPhone:
A simple restart sometimes resolves background performance glitches affecting apps.

If after all these the problem continues, it might be a bug reported by other users. I found some Reddit discussions where users faced similar problems with wallet restore stalled after entering seed phrases. Some users found reinstalling helped1.

Could you let me know if you’ve attempted any of these steps before, and confirm your iPhone’s connection quality when trying the restore? This will help me suggest the next best steps!