Hi there! I'm really sorry to hear you're having trouble signing in to your Babel Novel account. Let's work together to resolve this issue.

To start, can you please let me know if you’re receiving any specific error messages when you try to sign in? Also, have you recently changed your password or made any changes to your account that could affect your login?

In the meantime, here are a few things you can try which may help resolve the issue:

1. Clear Browser Cache and Cookies: Sometimes, corrupted cache and cookies can cause login issues. To do this, go to your browser settings, locate 'Privacy and Security', and clear your browsing data.

2. Try a Different Browser: If you're using WebKit, try logging in with a different browser like Chrome or Firefox to see if the issue persists.

3. Check for Multiple Login Attempts: If you've entered the wrong password multiple times, your account might temporarily lock you out. In this case, waiting a bit before trying again may help.

4. Verify Email or Login Method: Make sure you’re using the correct email and ensuring that you’re logging in with the same method you used when signing up, like Google or Facebook.

If these steps don't work, please let me know, and I can look further into this or provide you with the support email ([email protected]) for more assistance.

Are you satisfied with the solution I provided so far?

I just change the phone I was using to read, but didn't sign out on the previous one before sing in in the second. It's perhaps due to this? And I have the main problem with the app, but if I try on the site, it's the same.I have already cleaned everything, controlled for updates, restart application and phone. Perhaps the login with differente phones is seen as multiple login and it stopped me?email and password are right. I had the same problem some weeks ago and contacted the assistance by mail. They told me it was a server problem. At the begin it let me in but didn't recognize my premium account, than when I tried again out and in, it started to throw me out.now after 10 minutes I tried again but it let me in without my premium account. I'm reading a book for which I bought the chapters and it ask me to pay for reading the already bought.

Thank you for providing all those details! It sounds like you've covered a lot of ground already. Based on your explanation, it's possible that logging in on multiple devices without signing out of the previous device might have caused some confusion in the system, especially regarding your premium account status. It's not uncommon for services to have specific limitations regarding simultaneous logins, which could lead to the issues you're experiencing.

Here’s what you can do next:

1. Sign Out from All Devices: If possible, try to sign out from your previous device. If you don’t have access to it, I recommend reaching out to support so they can assist you in resetting the session or signing you out remotely.

2. Try the App Again: After signing out from all devices, attempt to sign back into the app with your email and password on your new device.

3. Check Premium Account Status: Once logged in, verify if your premium account is now recognized. If not, it may be worth checking if your subscription was affected by the multiple logins.

4. Contact Support: Since you’ve had a previous issue with server-related problems, and you mentioned that they helped you last time, it might be best to contact Babel Novel support directly at [email protected]. Explain your issue clearly, including your premium account status, and they should be able to assist you further.

It sounds like you’ve invested in several chapters, and I understand how important it is for you to have access to them without additional charges.

Please let me know if this helps or if you need any further assistance! Are you satisfied with the solution I provided?