Hi there! I understand that you're having issues logging into your Babel Novel account. I’m here to help you sort this out.

To get started, could you please provide me with a bit more information? Are you encountering an error message when you try to log in, or is the page just not responding? Additionally, have you tried resetting your password or checking if your internet connection is stable?

Your device runs on macOS 10.15.7, so I want to make sure we tailor the steps for that. Let me know so we can find a solution together!

when i log in, it shows my log in name, flickers and log off again

Thanks for the additional details! It sounds like the login process is starting correctly but then failing and logging you out immediately. This issue can sometimes occur due to various reasons, including session problems, browser settings, or even a temporary glitch on the app's end. Let’s go through a few steps to see if we can resolve it:

### Step 1: Clear Browser Cache
Sometimes, clearing your browser's cache can help by removing any corrupted data. Here’s how to do that on your Mac:

1. Open Safari (or your preferred browser).
2. Click on Safari in the menu bar and choose Preferences.
3. In the Preferences window, navigate to the Privacy tab.
4. Click on Manage Website Data.
5. Select Remove All to clear the cache.

### Step 2: Ensure Cookies are Enabled
Cookies help maintain your session when logging into websites:

1. In Safari Preferences, go to the Privacy tab.
2. Ensure that “Block all cookies” is not selected.

### Step 3: Disable Extensions
Sometimes, browser extensions can interfere with log-in processes:

1. Go to Safari > Preferences > Extensions.
2. Disable any extensions you have enabled and try logging in again.

### Step 4: Try a Different Browser
If the above steps don’t work, try using a different browser (like Chrome or Firefox) to see if the issue persists.

### Step 5: Account Verification
If you're still facing issues, there could be a problem with your account. Please try resetting your password through the "Forgot Password?" link on the login page, then attempt to log in again.

If none of these steps resolve the issue, it may be helpful to contact Babel’s support directly at [email protected], or you could check the forums for similar issues reported by others, like the one here: Babel Novel Login Issues for more context.

Let me know how these steps work out for you! Are you satisfied with the solution I provided?

Have tried all the steps, does not work. Have tried to reset password, received temporary password, entered it but comes out as failed

Thank you for your patience and for trying out the initial steps. Since you mentioned that even the temporary password isn’t working, let's dig a little deeper into this issue.

### Further Steps to Try:

1. Confirm Email Address: Make sure that you're entering the correct email address associated with your Babel Novel account when you're attempting to reset your password. Sometimes, a simple typo can cause problems.

2. Check Spam/Junk Email: Occasionally, the reset email might end up in your spam or junk folder. It’s worth taking a moment to double-check there just in case.

3. Use a Different Device: If you have access to another device, try logging in there, as this will help to rule out any device-specific issues.

4. Password Requirements: Ensure that the new password you are trying to set meets any requirements such as character length, special characters, etc. Sometimes, these stipulations can cause issues during the reset process.

5. Account Status: It's possible that there could be an issue with your account itself, perhaps a lock or a similar issue due to too many failed login attempts. This can sometimes happen if the wrong password is entered multiple times.

### Escalate to Support:

Since the issue persists even after trying all these steps, I would recommend reaching out to Babel Novel's support directly for a more in-depth investigation. You can contact them at [email protected]. Explain your situation, and they should be able to assist you further with this ongoing login issue.

In the meantime, you might find additional discussions about similar temporary password issues useful, like this one from a relevant forum: Anyone having trouble with temp passwords?5. It might provide insights into similar experiences or resolutions.

Please let me know if there's anything more you'd like to try or if you have any other questions. Are you satisfied with the solution I provided?

Have tried with different devices, apple and android, same issue

Thank you for providing more information. Since the issue persists across different devices, it seems like this might be an account-related issue rather than a device or app problem. It’s important to check a few more things which may help in diagnosing the situation:

### Step 1: Verify Account Status
It might be possible that your account has been temporarily locked due to multiple unsuccessful login attempts. Try to wait a bit and then attempt to log in again. If you have previously entered an incorrect password several times, the account might have a temporary lock for security reasons.

### Step 2: Contact Customer Support
I highly recommend reaching out directly to Babel Novel's support team for assistance. Since you cannot log in successfully with multiple devices and the temporary password isn't working, they will have the tools to check your account status or assist with unlocking or troubleshooting it further. You can reach them at [email protected].

### Additional Resource
For reference, you may find more information on common issues that others have faced and their resolutions on the Babel forums as well, like this thread discussing similar login problems: Anyone having trouble with temp passwords?.

Let me know if there’s anything else I can do to assist you. Are you satisfied with the solutions I provided?