Hey there! I understand how frustrating it can be when an app isn't working as it should, especially after reinstalling it. Let's see if we can get you through the identity confirmation.

Here are a few steps you can try:

1. Check Your Internet Connection: Make sure your iPhone is connected to a stable Wi-Fi or mobile data network. Sometimes a poor connection can cause issues with app functionalities.

2. Restart the App: Completely close the Hume app and then reopen it. This can sometimes help to refresh the app’s operations.

3. Verify Your Login Credentials: Make sure you're entering the correct username and password for your Hume Health account. If you've forgotten them, look for a "Forgot Password?" link on the login page.

4. Update the App: Make sure you have the latest version of the Hume Health app. You can check for updates in the App Store and install any available updates.

5. Clear Cache and Data: Since it’s an iPhone, you won't have direct access to clear the app cache, but uninstalling the app and reinstalling it can help to clear any corrupted data.

6. Check for Server Issues: Sometimes, the problem could be server-related. Check online or via the Hume Health social media channels to see if there are any ongoing outages.

If these steps don't resolve the issue, please let me know if you're getting any specific error messages during the identity confirmation process. It would help in further troubleshooting.

Are you satisfied with the solution I provided?

I have done all above a few times but still same issue

Thanks for your patience! Since you've already tried the basic troubleshooting steps and are still facing issues with the Hume app at the identity confirmation stage, let's explore a few more advanced options:

1. Check for App Permissions: Go to your iPhone's Settings > Privacy, and ensure that the Hume Health app has all the necessary permissions enabled (like access to the internet, notifications, etc.).

2. Reboot Your Device: Turn off your iPhone completely, then turn it back on. Sometimes a fresh reboot can help clear any underlying issues.

3. Contact Hume Health Support: Since you’re still having trouble, it may be best to reach out to Hume Health’s support directly. They can provide you with specific solutions tailored to your account and device. You can email them at [email protected] with details about the issue you’re experiencing.

4. Look for Specific Error Messages: If the app provides any specific error messages during the identity confirmation process, please share those. They can give us clues about what's going wrong.

5. Check for Known Issues: Occasionally, there can be server-side problems or bugs in the app. It might be helpful to look through the Hume Health FAQ or community forums to see if others are experiencing the same issue, which could indicate a larger problem that Hume is aware of. Here’s a link to their FAQ page that could be useful.

Please let me know if any of these suggestions help or if you have any additional details that could assist in troubleshooting this further! Are you satisfied with the solution I provided?

Sleep and step data are very inaccurate. All of the above recommendations were thoroughly checked. I use both Samsung Health and Google Fit, and both show 6,000 steps, while the Hume band shows 11,000 steps. I am still at home and have not left yet, but Hume has already recorded 350 steps. Sleep tracking is also very inaccurate, as it reports significantly less data than my actual sleep.