Hi there! I’m sorry to hear that your Sky TV Guide app is crashing when you try to search for a program. To help you better, could you tell me if this started happening recently? Also, have you tried any fixes already, like restarting your device or updating the app?

Meanwhile, I can guide you through some steps to get this sorted:

1. Restart Your Device: Sometimes, restarting your Android device (running version 10) can clear temporary glitches.

2. Clear App Cache: Go to your device’s Settings > Apps > Sky TV Guide app > Storage > Clear Cache. This removes temporary files the app uses that can sometimes cause crashes.

3. Update the App: Check the Google Play Store to ensure your Sky TV Guide app is updated to the latest version.

4. Reinstall the App: If clearing cache and updating don’t help, uninstall the app fully then reinstall it from the Google Play Store. This can fix corrupted files.

5. Check for Device Updates: Make sure your Android OS is fully updated in Settings > System > Software Update.

6. Check Network Connection: Ensure your internet connection is stable, as poor connectivity may cause app crashes during searches.

If after these steps the problem still happens, we might try checking advanced settings or see if there’s a known issue with the app version on Android 10.

Let me know how these steps go or if you've tried any of them already! That way I can tailor the next solution for you.

I've done all of those 6 suggestions and the problem persists

Thanks for letting me know you've already tried those initial steps. Since the Sky TV Guide app keeps crashing during searches on your Android 10 device after those fixes, let's try a couple of deeper checks:

1. Verify Your Sky Subscription and Sky Box Status
Sometimes, the app won't function properly if your Sky subscription isn't active or if your Sky box isn’t powered on and connected properly. Could you check that your subscription is current and the Sky box is on and connected to the internet?

2. Test the App with Another Device or Network
If possible, try logging into the Sky TV Guide app on another device or on a different Wi-Fi network (maybe a mobile hotspot). This can help pinpoint if the issue relates to your device, account, or network environment.

3. Check for Server or Service Issues
Occasionally, apps experience outages or server issues that cause crashes or errors. I don’t see any official announcements about this, but user reports online mention connection errors and crashes on Android devices similar to yours, which suggests this could be a temporary issue on Sky’s end1 6.

4. Report the Issue to Sky Support
Since the usual troubleshooting steps aren’t resolving the issue, it might help to report this problem directly to Sky’s technical support team. They can check your account status, report any known bugs in your app version, or escalate this for developer investigation.

Would you like me to guide you through contacting Sky support, or do you want to try testing on another network/device first? That way we can narrow down if the issue is device-specific or account-related.

Same problem with another device. Help me contact sky support

Thanks for checking on another device and seeing the same problem—that’s very helpful info. I’ll guide you to contact Sky Support directly so they can look into the issue with your account and devices more closely.

Here’s how to get in touch with Sky Support for your Sky TV Guide app problem:

1. Go to the official Sky Help contact page: Sky Contact
2. From there, you can choose to either:
- Start a live chat with a Sky advisor.
- Request a callback or phone support.
- Use their online help articles and troubleshooting guides.

Since this issue affects multiple devices and involves app crashes, a live chat or phone call would be the fastest way to escalate for further account checks or to report a known app bug.

If you prefer, I can help you draft a message or guide you through the chat steps once you’re on the site. Would you like me to do that?

Also, if you want, I can check if managing your devices or streaming limits might be affecting the app in any way. Let me know how you'd like to proceed!

Here’s the link again for your convenience: Contacting Sky