[TrackView] Logging out repeatedly within short period

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soumya
1 year ago In TrackView
Logging out repeatedly within short period

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Alice Johnson

Alice is a Full-Stack developer who loves crocheting and coffee. She constantly...

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1 year ago

Hi there! I completely understand how it can be concerning when TrackView keeps logging you out repeatedly. Let's work together to resolve this issue.

First, could you tell me a little more about when this happens? For instance, does it occur when the app is idle for a certain period, or does it log you out even when you're actively using it?

In the meantime, here are a few initial steps we can take to troubleshoot:

1. Clear the App Cache: Sometimes, clearing the app's cache can help with login issues. You can do this by going to:
- Settings > Apps > Find and select TrackView > Storage > Clear Cache.

2. Check for Software Updates: Make sure that both your Android OS and the TrackView app are up to date. You can check for updates in:
- Settings > System > System Update for the OS.
- Visit the Google Play Store to check for any pending updates for TrackView.

3. Re-login to TrackView: After performing the above steps, log back into TrackView to see if the issue persists.

Let me know how those steps work, or if you observe any specific patterns with the logouts, so we can dig deeper if necessary!

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