Hi there! I see you're looking to get the LG ThinQ app set up for your TV. To help you better, could you please tell me if you want to install and use the ThinQ app on your phone to control your LG TV or if you're looking to have the ThinQ app directly on your LG Smart TV?

Once I know that, I can guide you step-by-step. Meanwhile, here’s a general overview of how to set it up on your phone to control your TV:

1. Download the LG ThinQ app from the Google Play Store on your Android phone.
2. Open the app and log in or create an LG account if you don't have one.
3. Tap the “Add a Device” button in the app.
4. Select “TV” from the list of device categories.
5. Make sure your TV and phone are on the same Wi-Fi network.
6. Select your TV from the list of available devices in the app.
7. Follow the on-screen instructions to complete pairing and control your TV.

If you want the app on your TV itself or need specific steps for your WebOS TV, I can help with that too! Just let me know.

Would you like me to walk you through the exact steps based on your setup?

I wil not connect to tv

Thanks for letting me know the LG ThinQ app is not connecting to your TV. I’d like to help you fix this! To start with, could you tell me:

- Is your TV turned on and connected to Wi-Fi?
- Is your phone running on the same Wi-Fi network as your TV? (Sometimes phones and TVs connect to different bands, like 2.4GHz vs. 5GHz.)
- Have you tried restarting the TV and your router?

Here are some straightforward steps we can try first:

1. Restart your TV and Router:
Turn off your TV, unplug it for about 10 seconds, then plug it back in and turn it on. Do the same for your Wi-Fi router. This often refreshes network connections.

2. Confirm Both Devices Are on the Same Network:
Sometimes devices connect to different Wi-Fi bands or networks, which prevents pairing. Make sure both your Android phone and LG TV are on the same Wi-Fi network (preferably the same band, e.g., 2.4GHz).

3. Check TV Settings for Mobile Connection:
On your LG TV (webOS), go to Settings > Devices > External Devices > TV On with Mobile and make sure options like Turn On TV with Mobile are enabled. This setting helps devices communicate.

4. Refresh the TV Network:
You could try restarting the TV by pressing and holding the power button on the TV for about 10 seconds until it restarts, then connect to Wi-Fi again.

If you have a mesh network or multiple routers, resetting them all can help as well.

If you have already tried any of these, let me know, and we can dig deeper—such as checking for firmware updates, app reinstall, region settings, or potential interference issues.

Would you please try these and let me know how it goes? I’m here to guide you through it.

LG ThinQ Connection Troubleshooting
Reddit discussion on LG ThinQ connection problems

Ensure LG Smart TV is on same Wi-Fi

Great question! To ensure your LG Smart TV is connected to the same Wi-Fi network as your phone (which is crucial for the ThinQ app to detect and control your TV), you can check your TV's Wi-Fi settings by following these steps on your LG TV running webOS:

1. On your TV remote, press the Settings button (gear icon).
2. Navigate to All Settings or Network (this might be under General settings depending on your TV model).
3. Select Wi-Fi Connection or Network.
4. Here, you will see the Wi-Fi network your TV is currently connected to.
5. Confirm that this network name (SSID) exactly matches the Wi-Fi network your phone is using. For example, both should be connected to the same network name like "HomeWiFi_2.4G" or "HomeWiFi_5G".
6. If your TV is not connected or is on a different network, select your home Wi-Fi network from the list and enter the password to connect.

A common thing that can cause connection issues is when phones and TVs are on different Wi-Fi bands — like your phone on 5GHz and your TV on 2.4GHz — or on entirely different Wi-Fi networks. So verifying this alignment should help.

If everything matches but the app still won’t recognize your TV, let me know, and we can explore next steps like resetting network settings or checking firmware versions.

Would you like me to help you check your TV’s current Wi-Fi settings now?

Can you fix it

I can definitely help you fix the LG ThinQ app connection issues with your TV. Let's go through some thorough steps tailored to Android 10 and your LG webOS TV to get this working smoothly:

1. Power Cycle Both Devices
- Unplug your LG TV from power for about 30 seconds, then plug it back in and turn it on.
- Restart your Android phone as well to refresh network connections.

2. Check Wi-Fi Network
- Confirm your TV and phone are connected to the exact same Wi-Fi network (same SSID and frequency band, ideally 2.4GHz) as we discussed before.

3. Update Software and App
- On your TV: Go to Settings > All Settings > Support > Software Update and update to the latest firmware if available.
- On your phone: Open Google Play Store, search for LG ThinQ, and make sure the app is updated.

4. Reinstall the LG ThinQ App
- On your Android phone, uninstall the LG ThinQ app.
- Reinstall it from the Google Play Store.
- When you open it again, grant all necessary permissions such as location and storage access which the app requires for connectivity.

5. Enable TV Network Features
- On your LG TV, check Settings > Network > Wi-Fi Direct or Miracast and enable them if available. This can help with pairing devices using wireless protocols.
- Make sure options like TV On with Mobile is enabled under Settings > Devices.

6. Reset Network Settings on TV (if needed)
- If connection issues persist, try resetting network settings on your LG TV:
Settings > All Settings > Network > Reset Network.

7. Router Check
- If you continue to face problems, try restarting your router and, if possible, reset it by pressing its reset button for a few seconds (this will require reconfiguring Wi-Fi passwords).
- Also, ensure your router’s firmware is up to date.

If after all these the app still doesn't connect to your TV, the problem might be more specific, such as server issues or account problems, and I can help escalate or recommend contacting LG support at [email protected].

You can also review LG’s official troubleshooting guide here: LG ThinQ Appliance Connection & Troubleshooting 2.

Would you like me to guide you through any particular step in detail?

Steps to troubleshoot LG ThinQ app

Thanks for asking about troubleshooting steps for the LG ThinQ app! Here’s a clear, step-by-step guide to help you get your app connected and working properly with your LG TV or other LG devices on Android 10 and webOS TVs:

1. Confirm Network Connection:
Make sure your LG Smart TV and your Android phone are connected to the same Wi-Fi network, preferably on a 2.4GHz band (since the LG ThinQ app can have trouble with 5GHz networks).

2. Restart Devices:
Power off and unplug your TV for about 30 seconds, then plug it back in and power it on. Also, restart your phone to refresh network connections.

3. Update Firmware and App:
- On the TV: Go to Settings > All Settings > Support > Software Update and install any available updates.
- On your phone: Update the LG ThinQ app via Google Play Store to the latest version.

4. Check Permissions on Phone:
When you open the LG ThinQ app, grant all requested permissions like location and storage, as these are necessary for device detection and connectivity.

5. Enable TV Network and Mobile Features:
On your LG TV, go to Settings > Network and enable features like Wi-Fi Direct or Miracast if present. Also, under Settings > Devices, ensure options like TV On with Mobile are enabled.

6. Reinstall the LG ThinQ App:
Uninstall the ThinQ app from your phone and then reinstall it from Google Play. This can clear any glitches in the app itself.

7. Reset Network Settings on TV:
If connection issues persist, try resetting the network settings on your LG TV under Settings > All Settings > Network > Reset Network and then reconnect to Wi-Fi.

8. Disable VPN or Proxy:
If you use any VPN or proxy on your phone, disable them temporarily as they can interfere with device discovery and connection.

9. Avoid Quick Start on TV:
Some users have found disabling the Quick Start+ feature on the TV helps fix connection problems. This can usually be found under Settings > General.

10. Check Distance and Interference:
Ensure the TV is not too far from the Wi-Fi router, and there are no physical obstructions or heavy interference from other electronic devices.

If after following these steps your LG ThinQ app still won’t connect to your TV, it might be necessary to reach out to LG support directly or check if there’s a temporary server issue affecting device registration.

You can find more detailed troubleshooting on LG’s official help page here:
LG ThinQ - Appliance Connection & Troubleshooting

Would you like me to walk you through any particular step or help with something specific you’re seeing on your TV or phone?

How to update LG ThinQ app software?

Hi! To update the LG ThinQ app software on your Android device, here’s what you’ll want to do:

1. Open the Google Play Store on your Android phone.
2. Tap the search bar and type LG ThinQ.
3. If there’s an update available, you will see an Update button next to the app. Tap it to download and install the latest version.
4. If you don’t see an Update button but only Open, that means your app is already up to date.

Keeping the app updated ensures you get the latest features and fixes, which can help with connectivity and device control.

If you want to update the firmware of your LG devices via the ThinQ app (like your TV or washer), often there’s an update icon or notification inside the app once connected. Selecting that lets you download and install device software updates directly through ThinQ1 2.

If you want, I can guide you step-by-step through updating the app or device firmware—just let me know! Are you using the app on your phone right now?