[Huntsville Utilities] My daily usage graph not working, only the temp. working on my app.

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Danny Hughes
4 months ago In Huntsville Utilities
My daily usage graph not working, only the temp. working on my app.

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Daniel Otega

Daniel specializes in Android and iOS apps. He also loves hiking and filming nat...

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4 months ago

Hi there! I understand that the daily usage graph in your Huntsville Utilities app is not displaying, but the temporary (temp) data is working fine. Let’s see if we can get that daily usage graph working again for you.

First, just to get a clearer picture:
- Are you seeing any error messages when you try to view the daily usage graph?
- Have you recently updated the app, or is this issue new after any changes on your phone?
- Also, do other data points in the app load correctly apart from the daily usage graph?

Meanwhile, here are a few simple steps to try that often resolve display issues in apps on iOS devices:

1. Close and Reopen the App
Double tap the home button (or swipe up and hold if no home button) to bring up the app switcher, then swipe the Huntsville Utilities app off the screen to force close it. Reopen it and check if the graph loads.

2. Check Your Internet Connection
Make sure you have a steady internet connection, either Wi-Fi or cellular. Sometimes the usage graph needs current data which requires a solid connection.

3. Update the App
Go to the App Store and see if there’s an update available for the Huntsville Utilities app. Sometimes bugs affecting features are fixed in updates.

4. Restart Your iPhone
Sometimes a simple reboot can clear temporary glitches affecting app data loading.

5. Clear App Cache (if available)
iOS apps usually don’t have a manual cache clearing option, but uninstalling and reinstalling the app can serve this purpose if you want to try it.

If those don’t resolve it, it’s possible there could be a temporary backend issue or ongoing maintenance affecting the usage graph specifically. In those cases, Huntsville Utilities usually posts updates on their website or social media about outages or feature maintenance. If you’d like, I can look into whether there are any current advisories related to the app’s daily usage graph.

How does that sound so far? And let me know if you’ve already tried any of these steps!

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