Hi there! I understand you're having trouble with the MyQuest app not loading your lab test results. Let's figure this out together.

To start, could you tell me if you’re seeing any error messages or specific prompts when you try to view your results in the app? Also, have you tried any steps already like logging out and back in, or reinstalling the app?

Meanwhile, here’s a step-by-step approach we can try:

1. Verify Your Identity: Sometimes the app requires you to verify your identity before showing results. Look for a message like "Access your test results by verifying your identity," and if you see it, tap the "Verify my identity" button and follow the prompts.

2. Check Test Status: Your results might be under the "In progress" section if they haven't been finalized yet.

3. Ensure Correct Login: Double-check you’re logged in with the right credentials associated with your tests. If you’re unsure, try resetting your password.

4. Clear Cache or Reinstall the App: On your iPhone (iOS 18.7), uninstall the MyQuest app, then visit the App Store to reinstall it. This can resolve many glitches.

5. Network Connection: Make sure your internet connection is stable—try switching between Wi-Fi and cellular data.

If after these steps you still can’t load results, there may be an issue with the matching of your lab results to your account on MyQuest’s side, which sometimes happens if the lab and account info don’t align perfectly1.

Let me know which steps you’ve tried or what you’re seeing, and we can dig deeper! Are you satisfied with this starting point?

It won’t load results