Hi there! I’m Alice. I see you’re having trouble signing into your Walmart MoneyCard app on your Android device. Let’s get that sorted out.

First, just to better understand your issue:
- Are you receiving any specific error messages when you try to log in?
- Have you recently updated the app or your phone’s operating system?
- Have you been able to log in successfully before, or is this your first time?

Meanwhile, here are some initial steps you can try to fix common login problems:

1. Check Internet Connection: Make sure your device has a stable internet connection, either Wi-Fi or mobile data. Try switching between these to see if it helps.

2. Clear App Cache and Data: Sometimes corrupted temporary files can cause login issues. To clear cache/data on your Android 10 device:
- Open Settings
- Go to Apps & notifications
- Find and tap on Walmart MoneyCard app
- Tap Storage & cache
- Select Clear Cache, then Clear Storage/Data
- Restart the app and try logging in again.

3. Update the App: Ensure you have the latest version of the Walmart MoneyCard app from Google Play Store. Updates often fix bugs and improve performance.

4. Enable JavaScript: Since the app relies on web technologies, make sure JavaScript is enabled in your browser’s settings, especially if you’re accessing via a WebKit-based environment.

5. Reinstall the App: If clearing cache and data doesn’t work, uninstall the app, then reinstall it fresh from the Play Store.

If you’ve tried these steps already, let me know which ones, and what still happens when you try to log in. That way, I can guide you further or check on other possibilities like account issues or server outages.

Also, if you see a message about needing to use a newer app version or that the old app is no longer supported, it’s important to switch to the latest app version since older versions could stop working after certain dates2 7.

Would you mind sharing more about what you see when you try to sign in? That’ll help me assist you better.