Hi there! I understand you were trying to pay your water bill of $191 using your Walmart MoneyCard after loading $1200 at Walgreens, but you got a message saying the amount is too high. Let me help you get to the bottom of this.

To better assist you, could you please clarify a couple of things for me?
1. When exactly did you try to make the payment? Was it right after you loaded the $1200 amount?
2. Was this payment attempt done through the Walmart MoneyCard app or a different payment method or website?
3. Do you know if your card has any transaction limits or holds currently active?

This info will help pinpoint whether this is a card limit issue, app glitch, or something else.

Meanwhile, you can also try the following steps:
1. Double-check that your card is activated and not locked or expired. You can find that information in your Walmart MoneyCard app.
2. Verify if there are any daily spending or transaction limits on your card that might have been exceeded by the load plus the water payment. Sometimes cards have maximum limits for transactions or daily spending.
3. Try logging out and back into the Walmart MoneyCard app or refresh the page if using a browser.
4. If possible, try the payment on a different device or browser to rule out any device-specific issues.

If those don’t resolve it, let me know what you find, and we can dig deeper into settings or possibly escalate to Walmart MoneyCard support if needed.

Are you able to share those details for me?

Unable to log into my moneycard app

Thanks for letting me know about the login issue with your Walmart MoneyCard app. Let’s work together to get you back in.

To start off, can you tell me if you’re seeing an error message when you try to log in? For example, is it saying your email or password is incorrect, or is the app not responding at all?

Meanwhile, here are some quick steps to try:
1. On the app login screen, tap the "Trouble logging in" option. This will help if you forgot your email or password.
2. If you're unsure about the email used, you’ll need your card info and the last 4 digits of your Social Security Number to recover your account.
3. Make sure your internet connection on your Android device is stable—switch between Wi-Fi and mobile data to test.
4. Close the app completely and reopen it, or clear the app’s cache by going to Settings > Apps > Walmart MoneyCard > Storage > Clear Cache.
5. If it still doesn’t work, try logging in from a web browser on your device via Walmart MoneyCard login page.

If none of these work, please let me know the exact problem message or behavior you see, and I can guide you further or help connect you with Walmart MoneyCard support for account recovery.

Are you able to try these and tell me what happens? 1 2

Now my Social security number is not working to verify my card information

Thanks for sharing that your Social Security Number (SSN) isn’t working to verify your Walmart MoneyCard information. Let’s see what might be causing this and how to fix it.

Sometimes, verification issues happen if the information entered—like your full legal name, date of birth, or SSN—does not exactly match what was originally provided during card activation. Even small differences (like a typo or using a nickname) could cause a mismatch. Here's what I suggest:

1. Double-check all personal info you’re entering—make sure your full name, SSN, and date of birth match your government-issued ID exactly.
2. If you are trying to recover or verify the card via the app or website and it keeps rejecting your SSN, ensure you are inputting the full correct SSN and not just the last 4 digits if the system requires the full number for verification.
3. Sometimes the system may have temporary verification issues. Try verifying your info again after waiting a bit (like a couple of hours) just in case it’s a server-side glitch.
4. If you have recently updated your name or other details with Social Security or had any changes in your identity records, those might also interfere with the verification.
5. If it still won’t verify, contacting Walmart MoneyCard customer support directly will be your next best step—they can check if there’s a hold or issue with your specific account verification. Their number is (877) 937-4098, available from 5:00 am to 9:00 pm Pacific Time.1 4 9

Before calling, keep your card handy along with a government-issued ID to speed up the process. Let me know if you want me to help with anything else or guide you through the call prep.

Are you comfortable trying this first?

I tried to pay my water payment of $191.00 after loading $1200.00 at Walgreens and it says amount tohigh

Thanks for coming back to this payment issue. It sounds like your $191 water payment is being declined because it hits a transaction or spending limit on your Walmart MoneyCard, even though you have sufficient funds loaded.

Here’s what’s likely happening and how to address it:

1. Transaction or Daily Limits:
Walmart MoneyCard often has daily or per-transaction limits that restrict the maximum amount you can spend or pay at once. These limits can vary based on account status or card activation level.

2. Wait and Retry:
Sometimes, after large loads or transactions, there may be a temporary hold or limit. It’s recommended to wait 24 to 48 hours before trying the payment again to allow any temporary restrictions to clear.

3. Check Card Activation and Limits:
Make sure your card is fully activated and there are no holds on it. You can verify card status and limits by logging into the Walmart MoneyCard app or website.

4. Contact Customer Service to Reset Limits:
If the issue persists, the best step is to contact Walmart MoneyCard customer support directly at (877) 937-4098. They can check if your account has any limits set, reset them if possible, or explain what restrictions apply to your card.

5. Avoid Repeated Failed Attempts:
To prevent your card from being temporarily locked or restricted, avoid multiple payment attempts that get declined in a short period of time.

Let me know if you want help with the call or any other steps! Are you satisfied with this solution so far?

You can also check the Walmart MoneyCard help site here for more details: Walmart MoneyCard Help 1 2 6