Hi there! I understand you're getting notifications from the ButterflyMX app saying the door was opened, but you didn’t open it via the app yourself. Let’s get to the bottom of this together.

A few quick questions to better understand your situation:
- Are there other residents or users in your building who might have opened the door around that time?
- Does your building use shared or temporary codes, like delivery PINs or visitor passes, that can open doors without app usage?
- Have you noticed any unusual activity on your ButterflyMX account or app?

Sometimes, the door can be opened by other authorized methods, like a visitor PIN, a shared access code, or through the intercom system, which would trigger a notification even if you didn’t actively open it. Notifications are meant to alert you when the door opens, regardless of who triggered it.

Here’s a step-by-step approach to troubleshoot and secure your access:

1. Verify Access Logs:
Open your ButterflyMX app or web portal and check the access logs to see who opened the door and by what method. This usually indicates if it was opened using an app, a visitor pass, or PIN.

2. Review Notification Settings:
Confirm your notification preferences in the app to ensure you get alerts only for actions you want to monitor. You can manage these settings under app notifications for door opens and visitor passes1.

3. Change Your Access Credentials:
If you suspect unauthorized use, consider changing your PIN code or updating the access credentials associated with your unit. Retire temporary codes to prevent unknown entries.

4. Check for Multiple Authorized Users:
If other authorized users have access (roommates, building staff), confirm if they opened the door at the times you received notifications.

5. App and Device Security:
Ensure your smartphone app is secured with a strong password and two-factor authentication if available. Also, verify no other devices are logged into your ButterflyMX account.

6. Reach Out to Building Management:
Sometimes the building admin can open the door from their end or grant temporary access to visitors. Check if any such actions took place.

Could you let me know if you’ve already checked any of these details? That way, I can guide you to the next best steps. If needed, I can also help review your account settings or escalate to our support team.

Are you ready to take a look at your access logs in the app?