Hi there! I understand you're experiencing some trouble with the ButterflyMX app, specifically with the swipe open feature and receiving a "PIN rejected" message. Let’s work through this together to find a solution.

First, could you let me know if your device is connected to a stable internet connection? Sometimes connectivity issues can affect the app's performance.

Next, regarding the swipe to open feature, please ensure that you have the latest version of the ButterflyMX app installed. You can check for updates in the Mac App Store.

For the PIN issue, it might help to re-enter it carefully. Ensure you’re entering the correct 6-digit PIN that you’ve previously set up. If the problem persists, it may be necessary to reset your PIN. Here’s how to do that:

1. Open the ButterflyMX app.
2. Tap on "Account."
3. Select "PIN."
4. Follow the prompts to create a new PIN.

Make sure that when you enter the new PIN, you’re not including any extra spaces or characters by accident.

If after trying these steps, you’re still having trouble, it might mean that the virtual keys or PIN access haven't been enabled for your building. In that case, I recommend reaching out to the ButterflyMX support team directly at [email protected] for further assistance.

Let me know how these steps work for you!